VYROX xSERVA Campus Operations
The xSERVA Resident App
The xSERVA resident app is the web app that residents, tenants and members of a HomeServa, PropServa, SmartServa or SportServa property use to pay bills, register visitors, book facilities, report problems and open doors from their phone. It is part of the VYROX xSERVA campus operations family and is used by owners, tenants, family members, students and club members.
This guide is a map of the app. Each feature has its own step-by-step user guide, linked below.
Before You Start
- Your property management must have registered you, or approved your sign-up.
- Open the portal address your operator gives you on your phone. You can also scan the Property QR Code displayed at your management office.
- The icons you see depend on the features your property has switched on.
Signing In and Signing Up
- Open the app and press Log In.
- Enter your details and sign in. If you are new, press Sign Up; if you are asked for a code, press Send Code and enter the code you receive.
- If you forget your password, press Forgot Password.
Full steps are in Login. To change your password later, see Change Password.
If you are linked to more than one unit or property, press Select a Property or Select Customer Account to switch between them.
The Five Tabs
The bar at the bottom of the app has five tabs.
| Tab | What You Find There |
|---|---|
| Dashboard | Your home screen with quick access to the things you use most |
| Apps | Every feature your property offers, such as visitors, bookings and complaints |
| Accounting | Your bills and payments |
| Notifications | Messages and updates from the management and the system |
| Me | Your profile and password |
Paying Your Bills in Accounting
The Accounting tab lists your invoices. A red number on the tab tells you how many items need your attention.
- Open Accounting and choose the invoice you want to settle.
- Press Pay or Make Payment.
- At Select Payment Method, choose online payment and follow your bank's or card provider's steps. You return to the app with Paid Successfully when it works.
- If you paid by bank transfer instead, choose Manual Payment, press Upload Proof of Payment and attach your Payment Slip. The payment shows as Pending Payment until the management verifies it.
- If you have a voucher, press Enter Voucher Code and Redeem.
To understand how your invoices and deposits are raised, see Invoices and Consolidated Invoices and Deposits and Payments.
What Is in Apps
| Icon | What It Does | Step-by-Step Guide |
|---|---|---|
| Visitors | Register guests, send them a pass by WhatsApp or Send via SMS, or Cancel Visitor | Visitor Management and Visitor Flows |
| Facility Bookings | Book courts, halls, BBQ pits and other facilities with New Booking | Facility Booking |
| Complaints | Report defects and problems to the management | Complaints |
| Suggestions | Send ideas to the management | Suggestions |
| Emergency SOS | Ask for urgent help from the guards or management | Complaints, Help Desk and SOS |
| Emergency Numbers | Call police, fire, hospital and your guardhouse | Emergency Numbers |
| Sub-User Accounts | Add family members or tenants under your unit | Sub-Users |
| Card Access | See and manage your access cards | Card Access |
| TukangMan | Book a handyman or home service | TukangMan |
| Contractor Service Applications | Apply for permission for renovation or contractor work | Your management office |
| Concierge Services | Request services offered by your management | Your management office |
| Marketplace | Browse and post items for the community | Your management office |
| Laundry | Scan a washer or dryer, pay and start it | Your management office |
| Management Account | Read the financial statements shared by your committee | Your management office |
| Meeting Minutes | Read minutes of committee and general meetings | Your management office |
Properties that run classes may also show New Class Booking, and some offer EV Charging Parking Lot Rental.
Opening Doors and Lifts
Depending on the hardware at your property, you enter with one of these:
- An Access Card registered to you. See Card Access.
- An Access Control QR-Key in the app, which you show at the reader. See Integrated Smart Access.
- Your face at a face reader. See Facial Recognition Access.
- Your car plate at the barrier. See Vehicle Plate Recognition Access.
Where lifts are linked to access control, your access also decides which floors the lift takes you to.
The Me Tab
Me holds your profile. From here you can update your Profile Picture and details and press Change Password. Keep your Mobile Phone Number and email up to date so that visitor passes, payment receipts and notices reach you.
Frequently Asked Questions
I Paid by Bank Transfer But My Invoice Still Shows Unpaid. Why?
Manual payments stay as Pending Payment until the management checks your Payment Slip.
Why Can I Not See Some Icons My Neighbour Has?
Your property decides which features are switched on, and some are only for owners or the main account holder. Ask your management office.
How Do I Add My Family to the App?
Use Sub-User Accounts in Apps. See Sub-Users.
Who Do I Contact If I Cannot Log In?
Try Forgot Password first, then contact your management office. More answers are in xSERVA Troubleshooting and FAQ.