Payments and Discounts

Payments in FoodServa and POSERVA are taken in the same payment panel at the Point of Sale and at an F&B table. You choose the payment method, enter what the customer pays, and the system works out the change, applies member and coupon discounts, and records the payment on the invoice. It is used by cashiers and supervisors at every sale.

Before You Start

• Payment methods are set per organisation. Fiuu appears only when online payment through Fiuu has been set up for your business. Credits, Points and Stamps appear only when the customer is a member and the matching loyalty feature is on.
• Discounts that depend on membership need the member to be attached to the sale first. See Checkout at the Point of Sale.

Payment Methods

Take a Payment

1. Check the bill in the Breakdown section.
2. Press Process Payment.
3. Choose the payment method, for example Cash.
4. For cash, type the amount received in Customer Pay. The Change is worked out for you.
5. Confirm the payment. The Payment Successful screen appears and the invoice is recorded as paid.
6. Print or send the receipt as your outlet requires. See Receipts, Refunds and Printing.

Partial Payment

If Partial Payment is turned on in your organisation settings for Point of Sale or Food & Beverages transactions, you can accept less than the full amount. The unpaid balance stays on the invoice as outstanding and appears under Receivables, where you can collect it later. If partial payment is off, the till only accepts the full amount.

Apply a Coupon

1. In the Coupon Discount section, press Enter Code.
2. Type the coupon code, or press Auto where it appears to fill in an available code.
3. Press Validate. If the code is valid, the discount is shown under Coupon Discount.
4. To take it off, press Remove Coupon.

The system checks that the coupon exists, is within its valid dates and has not reached its claim limit. Coupons are created by managers under Campaigns.

Member Discounts

When a member is attached, their tier discount is applied automatically according to the rules in Settings > Member Discounts. The member card shows the Available Discounts for that member. When a coupon is applied, its details show the Coupon Discount Rules, including the Category Rules it covers.

Whether a member discount and a coupon can be used together is set by Allow stacked member and coupon discounts, in the Discounts section of Settings > System.

Coupon Additional Discount

Some coupons also carry an Additional Discount taken off the net subtotal of the bill, sometimes with a minimum spend or a maximum discount. When it applies, it appears in the Breakdown as Invoice Additional Discount and is included in the Sum of Discounts.

Pay With Member Credits

1. Attach the member to the sale.
2. Press Credits. The member's Credit Balance is shown.
3. Confirm the payment. The amount is deducted from the balance and recorded in the member's credit history.

Members buy credits through Credit Packages, which managers set up in Settings > Credit Packages.

Frequently Asked Questions

Why Is the Fiuu Button Missing?

Fiuu only appears when online payment through Fiuu is set up and turned on for your organisation. Ask your administrator to check the payment settings.

Why Can I Not Use Credits or Points?

Attach a member first. Credits needs a positive credit balance, and Points or Stamps need the loyalty feature turned on and an item that can be redeemed.

The Coupon Says It Is Not Valid. Why?

The code may be mistyped, outside its valid dates, or already used up to its claim limit. Check the campaign under Campaigns.

Can a Customer Pay Part Now and the Rest Later?

Yes, if Partial Payment is turned on for that type of transaction in your organisation settings. The balance appears under Receivables until it is paid.

Related Guides

• Checkout at the Point of Sale
• FoodServa Table Ordering
• Receipts, Refunds and Printing
• Cash Drawer and Shift Report