Member Vouchers

Vouchers in Snooker King let any member create a discount voucher campaign for their own business, issue up to 5,000 unique codes with QR codes, share a public voucher page or embed it on a website, and mark vouchers used by scanning them at the counter. Customers claim vouchers with a free member account and keep them under My Vouchers. It is used by club owners and other businesses running promotions, and by customers collecting and using offers.

Vouchers are separate from the centre's coupon codes. They are not linked to invoices, the till or member credit: a voucher is a promise between your business and your customer, and the app records who claimed it and when it was used. For till discounts, use campaigns and coupon codes in Member Credit, Points, Stamps and Coupons.

Before You Start

• Sign in to the member portal at https://snookerking.com/app/ and open Vouchers from the Apps tab.
• Vouchers has two tabs: My Vouchers (vouchers you have claimed) and Manage (campaigns you created).
• You can have up to 30 campaigns and create up to 10 in any 24 hours.

Creating a Voucher

1. Open Vouchers, choose Manage and press Create Voucher.
2. Under Design, pick one of ten styles (Ticket, Minimal, Bold, Luxe, Sunburst, Stripes, Gradient, Confetti, Stamp or Neon) and a Colour. Optionally add a Background Image and a Business Logo. The preview updates as you type.
3. Under Offer, enter the Voucher Title and a one-sentence Promotion Line. Choose Fixed Amount or Percentage, then enter the Discount Amount or Discount (%) and the Currency. Optionally set a Minimum Spend, and for percentage vouchers a Maximum Discount.
4. Under When It Can Be Used, set Starts, Ends and the Timezone. Customers can claim before the start but can only use the voucher between these times.
5. Under Codes, set the Number of Vouchers, Uses per Code and Limit per Person, and optionally a Code Prefix.
6. Under Details, add a Description, the Terms and Conditions, and a Printed Voucher Photo if you also have a physical voucher.
7. Under Business, enter the Business Name, Address, Phone, WhatsApp and Website so customers know where to use it.
8. Press Create Vouchers. The Share and Embed window opens straight away.

Images must be JPEG, PNG or WebP and smaller than 8 MB.

Sharing and Embedding

Open the campaign and press Share and Embed.

• Voucher Page shows the public link with Copy, Open Page and Share on WhatsApp, plus a QR code that opens the page.
• Download Poster and Download Voucher Image save pictures you can print or post.
• Embed on Your Website builds code to paste into your site. Pick a type, adjust it, check the preview, then copy the code.

How Customers Claim a Voucher

1. The customer opens the voucher page from your link, QR code, poster or website.
2. They press Claim Voucher. If they are not signed in, they press Sign In to Claim or Create a Free Account first.
3. The voucher is saved in My Vouchers. The page shows how many vouchers are left.
4. At your counter, they open the voucher and show its QR code.

The public page also has Report This Voucher for anyone who thinks an offer is a scam, misleading, offensive or was not honoured.

Redeeming a Voucher

Only the member who created the campaign can mark its vouchers used.

1. In Manage, press Scan a Voucher (or Scan to Redeem inside a campaign).
2. Point the camera at the QR code on the customer's voucher, or type the code under Or Type the Voucher Code and press Find.
3. The Redeem Voucher window shows Valid with the uses left, or Cannot Be Used with the reason.
4. Optionally enter the Bill Amount. The app works out the discount, checks the minimum spend and shows what the customer pays.
5. Add a Note if needed and press Mark as Used.

If you mark a voucher by mistake, press Undo beside that use.

Managing a Campaign

Each campaign shows its status and counts: Claimed, Handed Out, Left to Claim, Times Used, Fully Used, Page Views, Partner Views and Partner Clicks. It has three tabs:

• Overview shows the offer, dates, code settings and terms, and the Manage actions below.
• Codes lists every code with filters Issued, Not Used, Used, Unclaimed, Handed Out, Void and All. Press Mark Used on a code, or Void on a code that has never been used.
• Uses lists every redemption with the Bills Recorded and Discount Given totals.

If a campaign is reported and breaks the voucher rules, Snooker King can suspend it. A suspended campaign shows Suspended by the Platform with the reason; its page goes offline and its vouchers cannot be claimed or used, and it cannot be changed or deleted while it is under review.

Frequently Asked Questions

Are Vouchers the Same as Coupon Codes?

No. Coupon codes belong to your centre's campaigns and apply a discount at the till. Vouchers are created by members in the member portal and are marked used by the business that created them.

Can I Hand Out Paper Vouchers?

Yes. Use Hand Out Printed Codes to set codes aside and print them. Each printed voucher has its own code and QR code, and you scan it to redeem like any other voucher.

Why Can I Not Change the Discount?

Once a voucher has been claimed, the offer is locked so customers get what they claimed. You can still change the design, dates, terms and business details.

What Happens When Claiming Is Paused?

Nobody can claim the voucher until you press Resume Claiming. Vouchers already claimed still work.

Can a Customer Use One Voucher More Than Once?

Only if you set Uses per Code above 1. The Redeem Voucher window always shows how many uses are left.

Related Guides

• The Member Portal and Battles
• Member Credit, Points, Stamps and Coupons
• Members and Membership Plans
• Snooker King Overview