VYROX Apps
InstaClaim Troubleshooting and FAQ
This page lists the most common problems in the standalone InstaClaim app, the VYROX web app that turns receipt photos into a PDF and Excel reimbursement claim, with the cause and fix for each. For InstaClaim inside AISERVA, see InstaClaim Expense Claims in AISERVA.
Camera and Upload
| Message or Symptom | Cause | Fix |
|---|---|---|
| Camera permission required. Please enable camera access in your device settings and refresh the app. | Camera access was blocked. | Allow the camera for the InstaClaim site in browser settings, then reload. |
| Camera capture failed | The camera could not start. | Close other apps using the camera and try again, or use Upload Invoice / Receipt Images on a computer. |
| Skipped ... file(s): ... (not an image) | You chose a PDF or other file. | Take a screenshot or export the page as an image. |
| Skipped ... file(s): ... (over 10MB) | The image is too large. | Resize it or take a new photo. |
| No upload button on the phone | Upload Invoice / Receipt Images is for computers only. | Use the + box. |
| Analyze Receipts is grey | No receipts added yet. | Add at least one receipt. |
Reading Receipts
| Symptom | Fix |
|---|---|
| Wrong amount or date | Press Edit in Review Receipt Data, correct it and press Save. |
| A receipt is missing | Press Edit, then + Add, and type it in. |
| "Response was truncated. Please reduce the number of receipts and try again." | Split the receipts into two smaller claims. |
| An error window with Try Again and Close | The AI service was busy or the connection dropped. Press Try Again. If it repeats, wait a few minutes. |
| Wrong GL code | Choose the right one in GL Code while editing. |
Documents and Sending
| Symptom | Fix |
|---|---|
| No email arrived | The standalone InstaClaim does not send emails. Use Share or Download. |
| Share only downloads the files | Your browser cannot share files. Send the downloaded files from your email or messaging app. |
| Cannot find the downloaded files | Check Downloads on a computer or Android, or the Files app on iPhone. |
| "Failed to generate documents" | Press Confirm in the review again. If it keeps failing, reload InstaClaim and redo the claim with fewer receipts. |
| PDF preview is not available | The file is still created. Press Share or Download. |
GL Codes
GL Codes Loading Error
The app could not load the GL code list and cannot start without it. Press Retry. If it continues, contact VYROX support.
My GL Code Changes Did Not Save
Read the message under the list: each code needs both a code and a name, and codes cannot repeat.
Frequently Asked Questions
Do I Need Internet to Use InstaClaim?
Yes, to read receipts with AI and to save the claim. You can open the app and add receipts on a weak connection, but analysis needs a working connection.
My Details Are Missing on My New Phone. Why?
Your claim details are remembered per browser. Fill them in once on the new device.
Can I Use InstaClaim for Supplier Invoices?
Yes, as long as each invoice is an image. It will appear as a line in the claim like any receipt.
Is There a Limit on the Number of Receipts?
No fixed limit. InstaClaim reads them six at a time. Very large claims are easier to check when split into several smaller ones.
Who Do I Contact for Help?
Your finance team for questions about GL codes and approval, and VYROX support for app problems.