VYROX Apps · PlanTask88, InstaClaim, AI Doctor and POS Printer Connector: App Guides
This page lists the most common problems in the standalone InstaClaim app, the VYROX web app that turns receipt photos into a PDF and Excel reimbursement claim, with the cause and fix for each. For InstaClaim inside AISERVA, see InstaClaim Expense Claims in AISERVA.
| Message or Symptom | Cause | Fix |
|---|---|---|
| Camera permission required. Please enable camera access in your device settings and refresh the app. | Camera access was blocked. | Allow the camera for the InstaClaim site in browser settings, then reload. |
| Camera capture failed | The camera could not start. | Close other apps using the camera and try again, or use Upload Invoice / Receipt Images on a computer. |
| Skipped ... file(s): ... (not an image) | You chose a PDF or other file. | Take a screenshot or export the page as an image. |
| Skipped ... file(s): ... (over 10MB) | The image is too large. | Resize it or take a new photo. |
| No upload button on the phone | Upload Invoice / Receipt Images is for computers only. | Use the + box. |
| Analyze Receipts is grey | No receipts added yet. | Add at least one receipt. |
| Symptom | Fix |
|---|---|
| Wrong amount or date | Press Edit in Review Receipt Data, correct it and press Save. |
| A receipt is missing | Press Edit, then + Add, and type it in. |
| "Response was truncated. Please reduce the number of receipts and try again." | Split the receipts into two smaller claims. |
| An error window with Try Again and Close | The AI service was busy or the connection dropped. Press Try Again. If it repeats, wait a few minutes. |
| Wrong GL code | Choose the right one in GL Code while editing. |
| Symptom | Fix |
|---|---|
| No email arrived | The standalone InstaClaim does not send emails. Use Share or Download. |
| Share only downloads the files | Your browser cannot share files. Send the downloaded files from your email or messaging app. |
| Cannot find the downloaded files | Check Downloads on a computer or Android, or the Files app on iPhone. |
| "Failed to generate documents" | Press Confirm in the review again. If it keeps failing, reload InstaClaim and redo the claim with fewer receipts. |
| PDF preview is not available | The file is still created. Press Share or Download. |
The app could not load the GL code list and cannot start without it. Press Retry. If it continues, contact VYROX support.
Read the message under the list: each code needs both a code and a name, and codes cannot repeat.
Yes, to read receipts with AI and to save the claim. You can open the app and add receipts on a weak connection, but analysis needs a working connection.
Your claim details are remembered per browser. Fill them in once on the new device.
Yes, as long as each invoice is an image. It will appear as a line in the claim like any receipt.
No fixed limit. InstaClaim reads them six at a time. Very large claims are easier to check when split into several smaller ones.
Your finance team for questions about GL codes and approval, and VYROX support for app problems.