Snooker King
Members and Membership Plans
Members in Snooker King are your registered customers. Each member has a profile, an optional RFID card and face record for fast identification, and balances of credit, reward points, tokens and stamps. Membership plans decide what a member pays to join, how long the membership lasts, what starting credit or points they receive and what discount they get. It is used by front-desk staff to register and identify customers, and by managers to design plans.
Before You Start
- Staff need the relevant Member Permissions on their employee record to create or edit members.
- Managers need access to the Memberships page to change plans, and to the Member Discounts settings tab (under Setting Permissions) to change discounts.
Creating a Membership Plan
- Go to Memberships in the top navigation and choose the Membership Plans view.
- Select your organisation in the Select Organization filter. The create button only appears once a single organisation is selected.
- Press Create New Membership Plan. The Create New Membership window opens.
- Fill in the fields below and press Confirm Create.
| Field | Meaning | Example |
|---|---|---|
| Organization | The organisation the plan belongs to | KL Cue Club |
| Membership Plan Name | Name shown to staff and members | Gold |
| Membership Fee | Joining or renewal fee | RM 100.00 |
| Validity (Days) - 0 = Lifetime | How long the membership lasts | 365 |
| Maximum Members | Cap on members (blank for unlimited) | (blank) |
| Initial Base Credits | Credit loaded on joining | 100 |
| Initial Bonus Credits | Free bonus credit on joining | 20 |
| Initial Reward Points, Initial Tokens | Points and tokens on joining | 50 |
| Expiry fields (Base Credits Expiry (Days) and so on) | Days before each balance expires (0 = never) | 90 |
| Tax Mode, Tax (%), Service Charge (%) | Tax treatment of the fee | Inherit from organisation default |
| Description (Optional) | Notes about the plan | Weekday regulars |
| Status | Active or Inactive | Active |
| Hide from Member App (Internal-Only Plan) | Keeps the plan off the member app so only staff can assign it | Ticked for staff plans |
The Membership Plans list shows each plan's Fee, Validity, Base Credit, Bonus Credit, Points and Member Count, with View, Edit and Delete actions. One plan can be marked Default.
Adding a Discount to a Plan
- Open Settings > Member Discounts.
- Under Membership Discounts, press + Add Discount. The Add Membership Discount window opens.
- Choose the Membership Plan.
- Choose the Discount Type: Percentage (%) or Fixed Amount, and enter the value.
- Optionally set a Minimum Spend Amount and Maximum Discount Limit.
- Set Status to Active and press Save Discount Settings.
The discount applies automatically when the member is attached to a bill.
Membership QR Poster
On the Memberships page, press Join Member QR to open the Membership QR Code Designer. It prints a "Scan to join" poster for a plan in A4, A5 or Mobile size, in Modern or Premium style. Customers scan it to sign up.
Registering a Member
- On the Operations page, press the round add-member button (Add New Member).
- In Create New Member, enter the Full Legal Name, Email Address (Login Username), Password, Confirm Password and Mobile Phone No.
- Optionally add Date of Birth, Gender and the address.
- Under Identity, choose the Active Identity Type (MyKad / MyPR / MyKas, MyTentera or Passport) and enter the number. This is used for e-invoices.
- For company accounts, fill in Belongs To Company, Business Registration No. (BRN), Sales and Service Tax No. (SST), Tax Identification No. and the person in charge.
- Choose the Organization and Membership Plan, and set Ranking if you grade players.
- Save.
The Member Profile
The member window has sections for General, Identity, Card, Face, Credit, Points, Tokens, Stamps and Invoices, plus the member's booking history.
| Section | What You Can Do |
|---|---|
| Card | Enter or tap the RFID Card No.; remove a lost card |
| Face | Register the member's face for Face Search |
| Credit | See top-ups, spending and Balance; post an Add Adjustment |
| Points, Tokens | See points and tokens earned and spent |
| Stamps | Add Stamp or Redeem Reward |
| Invoices | Open any past bill or proforma |
Use the date filter (Today through All Time) to narrow each history list.
Identifying a Member at the Counter
- Search Member (M) in checkout or the POS: search by name, mobile or email.
- Card scan: tap the member's RFID card on the reader. Enable the reader under Settings > System > Hardware Peripherals.
- Face Search: point the camera at the member and press Select Member when matched. Sensitivity is set in Face Recognition Settings.
- Member QR: members show My Member ID from the member portal.
Correcting a Member's Plan
If a member was signed up on the wrong plan, use Correct Plan. Choose the Plan They Should Be On, optionally a Corrected Expiry Date (Optional), enter the Reason for the Correction and press Confirm.
The Member Portal
Members use the portal on their phone. The bottom bar has Centers, Apps, Activity, Social and Me. They can see Upcoming Bookings, show My Member ID, Top Up credit, see My Discounts, and review history filtered by Credits, Points, Stamps, Discounts and Games.
Frequently Asked Questions
What Does Validity 0 Mean?
A validity of 0 days makes the membership lifetime. Expiry fields of 0 mean that balance never expires.
Can a Member Belong to Two Organisations?
Yes. One person can hold accounts with several organisations, and each organisation keeps its own balances.
A Member Lost Their Card. What Do I Do?
Open the member, go to Card, remove the lost card and register the new one.
Can I Give Members Cheaper Table Time?
Yes. Add a membership discount to their plan. It applies to the bill when the member is attached.