VYROX Apps
AI Doctor Troubleshooting and FAQ
This guide helps you solve common problems in VYROX AI Doctor, the private lab and test report analysis assistant, and answers the questions users ask most often. Work through the matching section, then contact VYROX support if the problem remains.
Common Problems
| Problem | Likely Cause | What to Do |
|---|---|---|
| "Network error, please try again" on sign-in | Your connection dropped. | Check your internet connection and press Sign In again. |
| Sign-in fails with your password | Wrong email or password. | Check spelling and Caps Lock. Ask VYROX support to reset access if needed. |
| Password rejected when creating an account | Fewer than 8 characters. | Use at least 8 characters. |
| The reply stays on the processing status for a long time | Large or multi-page file, or the local AI worker is busy. | Wait a few minutes; Thorough takes longest. If nothing changes, contact support. |
| AI Doctor asks you to re-upload a clearer copy | The scan was too blurred or dark to read with confidence. | Rescan or retake the photo in good light, flat and in focus, then upload again. |
| The analysis lists missing or unreadable items | Part of the report could not be read. | Upload a clearer copy of the affected page. |
| A file is refused | The file type is not supported or the file is corrupt. | Use PDF, JPG, PNG, WEBP, GIF, TIFF, Word, TXT or CSV, and re-export the file. |
| Preview Not Available for This File Type | The browser cannot preview that format, such as Word. | Use Open in New Tab to view it. |
| A report is missing from Reports | Wrong scope, or the report is not digitized yet. | Switch between All Consultations and This Chat, and check Original as well as Digitized. |
| A consultation disappeared | It was archived. | Find it in the conversation list, marked as archived, and choose Unarchive. |
Get Better Results from Scans and Photos
- Lay the report flat and photograph it straight on, filling the frame.
- Use daylight or bright, even light without shadows or glare.
- Include every page, including pages that only hold reference ranges or comments.
- Choose Thorough for scans and photos.
Frequently Asked Questions
Is AI Doctor a Medical Device?
No. AI Doctor is decision-support software that explains lab results. It does not diagnose or prescribe, and it does not replace a consultation with a registered medical practitioner.
Can I Recover a Deleted Consultation or File?
No. Deleting a consultation, report or original file is permanent. Archive a consultation instead if you may need it later.
Does AI Doctor Use My Earlier Reports?
Yes. The analysis and follow-up replies draw on your previous reports and your health profile for trend and context.
Why Do Two Analyses of the Same Report Look Consistent?
AI Doctor converts every value into a standard format before analysis, so the same report reads the same way each time and results from different labs can be compared.
Where Is My Data Processed?
The web server stores and queues your files but does not read them. A dedicated local AI worker reads the report and deletes its working copy when the job finishes.
How Do I Get VYROX AI Doctor for My Clinic?
Contact VYROX through VYROX AI Solutions to discuss a private, on-premise deployment.