CountServa
Fiuu Online Payments, POS Tenders and the Discounts Report
Fiuu payments in CountServa let customers pay invoices online through a secure Pay Now link by FPX online banking, card or e-wallet, and let cashiers take Fiuu payments at a Point of Sale terminal. Payments go through Fiuu (formerly Razer Merchant Services) under your own merchant account, and each successful online payment records the receipt on the invoice automatically. This guide also covers the Campaign Discounts Report, which totals discounts given through voucher campaigns. It is used by owners setting up payments and by managers reviewing promotions.
Before You Start
- You need your own Fiuu merchant account. The Merchant ID, Verifying Key and Secret Key are in your Fiuu merchant portal.
- Company settings need the Owner or a Setup manager. POS terminal setup is limited to the owner and managers.
- Create a clearing account in your chart of accounts, for example Fiuu Clearing, set up as a bank or cash account. See Chart of Accounts and Journals.
Set Up Pay Now Links on Invoices
- Go to Settings > Company Settings and open the Payment Links tab.
- In Online Payment Links (Fiuu), enter your Fiuu Merchant ID.
- In Deposit Payments Into, choose the account each online receipt posts to. A Fiuu clearing account is ideal: the money then clears to your bank on settlement, like card takings.
- Enter the Verifying Key and Secret Key from your Fiuu portal. Leave them blank later to keep the saved values.
- Tick Enable Pay Now Payment Links on Invoices.
- While testing, tick Sandbox Mode (Test Payments Only, No Real Money). Untick it when you go live.
- Optionally tick Show the Smart QR on Invoices, which prints one QR per invoice that pays the outstanding balance online and, once paid, lets the customer request their validated LHDN e-Invoice when MyInvois is on.
- Save the settings.
Then open an issued invoice and press Create Payment Link. Use Disable Link to stop a link taking payment. See Invoices, Credit Notes and Refunds.
Payment Link Settings Reference
| Field | What It Means |
|---|---|
| Fiuu Merchant ID | Your merchant account identifier from Fiuu. |
| Deposit Payments Into | The bank or clearing account online receipts post to. |
| Verifying Key / Secret Key | Keys from your Fiuu portal that sign and verify payments. |
| Enable Pay Now Payment Links on Invoices | When off, existing links still show the invoice but cannot take payment. Turning it on re-activates them. |
| Sandbox Mode | Test payments only, no real money. |
Accept Fiuu at a POS Terminal
- Go to Point of Sale > POS Terminals and press New Terminal, or edit an existing terminal.
- Set Name, Code, Location and Drawer Cash Account (must be a bank or cash account).
- In Fiuu Clearing Account (Optional), choose your Fiuu clearing account.
- Press Create Terminal or Save Changes.
Cash and Bank Transfer are always offered at the till, and On Account appears once a named customer is attached to the sale. The other payment method buttons appear only when their account is set on the terminal:
| Terminal Field | Till Payment Method |
|---|---|
| Card Clearing Account | Card |
| E-wallet Clearing Account | E-wallet |
| Fiuu Clearing Account | Fiuu |
| Gift-card Liability Account | Gift Card |
Member tenders (Member Credit and Member Points) appear only when a member with spendable value is attached to the sale. Every clearing account must be a bank or cash account. See Point of Sale.
Campaign Discounts Report
The Campaign Discounts Report shows discounts given through voucher campaigns over a period. Only applied redemptions reduce revenue; reversed (voided) ones are shown separately. The figures reconcile to the campaign redemption ledger and to the net revenue on each source document.
- Go to Campaigns > Discounts Report.
- Set From and To and press Run.
- Press Export CSV to download the figures.
| Column | Meaning |
|---|---|
| Code | The campaign voucher code. |
| Campaign | The campaign name. |
| Customers | How many customers redeemed it. |
| Redemptions | How many times it was applied. |
| Discount Given | Total discount from applied redemptions, in RM. |
| Reversed | Redemptions later voided. |
| Status | The campaign status. |
Line discounts, cart discounts and member discounts keyed at the till are not campaign redemptions; they are reflected in each sale's net figures and the POS reports. See Campaigns.
Frequently Asked Questions
Where Do I Find My Fiuu Keys?
In your Fiuu merchant portal. CountServa cannot retrieve them for you.
Why Does the Fiuu Button Not Appear at the Till?
The terminal has no Fiuu Clearing Account set. Edit the terminal under POS Terminals and choose one.
Do Sandbox Payments Affect My Books?
Sandbox mode is for test payments with no real money. Switch it off before customers pay real invoices.
Why Is a Discount Missing From the Discounts Report?
The report covers voucher campaign redemptions only. Manual line or cart discounts at the till are not campaigns.