LawServa
LawServa Troubleshooting and FAQ
LawServa Troubleshooting and FAQ collects the questions staff at Malaysian law firms most often ask when using LawServa practice management, with the usual cause and what to do. Most issues come from permissions, matter walls or settings rather than faults, so check those first before filing a bug report.
Signing In
I Forgot My Password
Use the forgotten password link on the sign in page at https://lawserva.com/app/ or ask your firm manager to use Reset Password under Firm Management.
I Am Asked to Change My Password When I Sign In
Your account was given a temporary password. Set your own and continue.
Screens and Access
A Menu Item Is Missing
LawServa only shows the screens your role allows. Ask your firm manager to check your user type under Firm Management.
I Cannot Find a Matter
Check the Handler filter is set to Everyone. If a colleague can see it and you cannot, the matter is walled off; ask the responsible partner.
I Get a Message That I Am Not Allowed to Do Something
Your role can view the screen but not take that action. The attempt is recorded in the audit trail. Ask your firm manager if you need the permission.
AI Lawyer
The Ask AI Lawyer Button Is Not There
AI is switched off for your firm by the subscription owner, or you do not have access. Ask your firm manager.
AI Lawyer Says It Has Reached Its Limit
AI actions have an hourly allowance. Wait and try again later.
Can I Rely on an AI Answer?
Every answer is marked Not Checked by a Lawyer. Check it against the file before relying on it. LawServa does not give legal advice.
Money
LawServa Will Not Let Me Pay Out of Client Account
The payment would overdraw that client's ledger. Check the balance held and the matter you chose.
I Posted the Wrong Amount
Open the entry and use Post Reversal, then record the correct entry. Postings are not edited or deleted.
I Cannot Delete an Issued Bill
Issued bills are kept for gapless numbering. Raise a credit note instead.
LHDN Rejected My e-Invoice
Open the e-Invoice register and read the rejection reason. Common causes are a missing client LHDN TIN or wrong client details. Correct them and use File Again.
My Time Entries Show No Value
No rate card applies to you. Ask your firm manager to set one under Rate Cards.
Dates
A Computed Date Is Missing
LawServa declines to compute a date when the rule behind it is not verified. Enter the date yourself after checking the rule.
A Holiday Is Marked as Estimated
The holiday follows the lunar calendar and has not been confirmed yet.
Getting Help
If something still does not work, open the account menu and choose Bug Reports, then press Report Bug. Describe what you did and attach a screenshot. See Bug Reports and Feature Requests.