LawServa · LawServa: Legal Practice Manual
LawServa Troubleshooting and FAQ collects the questions staff at Malaysian law firms most often ask when using LawServa practice management, with the usual cause and what to do. Most issues come from permissions, matter walls or settings rather than faults, so check those first before filing a bug report.
Use the forgotten password link on the sign in page at https://lawserva.com/app/ or ask your firm manager to use Reset Password under Firm Management.
Your account was given a temporary password. Set your own and continue.
LawServa only shows the screens your role allows. Ask your firm manager to check your user type under Firm Management.
Check the Handler filter is set to Everyone. If a colleague can see it and you cannot, the matter is walled off; ask the responsible partner.
Your role can view the screen but not take that action. The attempt is recorded in the audit trail. Ask your firm manager if you need the permission.
AI is switched off for your firm by the subscription owner, or you do not have access. Ask your firm manager.
AI actions have an hourly allowance. Wait and try again later.
Every answer is marked Not Checked by a Lawyer. Check it against the file before relying on it. LawServa does not give legal advice.
The payment would overdraw that client's ledger. Check the balance held and the matter you chose.
Open the entry and use Post Reversal, then record the correct entry. Postings are not edited or deleted.
Issued bills are kept for gapless numbering. Raise a credit note instead.
Open the e-Invoice register and read the rejection reason. Common causes are a missing client LHDN TIN or wrong client details. Correct them and use File Again.
No rate card applies to you. Ask your firm manager to set one under Rate Cards.
LawServa declines to compute a date when the rule behind it is not verified. Enter the date yourself after checking the rule.
The holiday follows the lunar calendar and has not been confirmed yet.
If something still does not work, open the account menu and choose Bug Reports, then press Report Bug. Describe what you did and attach a screenshot. See Bug Reports and Feature Requests.