Delivery Lockers, Parcels and Lost and Found

Delivery Lockers in the VYROX xSERVA campus operations family (HomeServa, PropServa, SmartServa and SportServa) lets couriers and food delivery riders drop parcels into smart locker compartments at your property, and notifies the resident with a pick-up code so they can collect any time without the guard house holding the parcel. It is used by building managers who install and configure the lockers, front-desk and security staff who track deliveries, and the riders and residents who drop off and pick up.

Before You Start

• Delivery Lockers and Lost and Found are optional modules. If the Delivery Lockers or Lost and Found tile is missing from your home screen, ask your operator to switch the feature on for your property.
• The locker hardware must be installed and connected by your installer before you add it in the portal.
• You need a staff login with access to Settings > AIoT Devices to configure lockers.
• Sign in at the portal address your operator gives you.

How a Locker Delivery Works

1. The rider opens the delivery app for your property on their phone (staff can open it with New Delivery).
2. The rider picks a free compartment door, fills in the delivery form and presses Open Door.
3. The compartment opens. The rider places the parcel inside and closes the door. The app confirms that the drop-off is done.
4. The resident receives a notification with a pick-up code.
5. The resident uses the pick-up code to open the door and collect the parcel. The delivery is then marked Done.

Register a Delivery Lockers Device

Each locker bank is one device with a controller and a number of compartment doors.

1. Go to Settings > AIoT Devices and open the Delivery Lockers tab.
2. Press New Delivery Lockers Device.
3. Enter the Delivery Lockers Controller Name (for example "Lobby Lockers") and the Delivery Lockers Controller Serial Number.
4. Enter the Number of Doors on this locker bank.
5. Enter the connection details your installer gives you. These include the local server and cloud server settings.
6. Under New Delivery Form, tick the fields the rider must fill in (see the table below).
7. Press Add.

To change a device later, open its row menu, press Edit, change the settings and press Update. The device list shows the Serial No., Label and Doors for each locker bank.

New Delivery Form Options

These tick boxes decide what a rider must enter before a door opens.

Make a Delivery from the Delivery App

The delivery app is a mobile page for riders. Staff open it from the Delivery Lockers page.

1. Press the Delivery Lockers tile on the home screen.
2. Press New Delivery. The delivery app opens for your property.
3. On the New Delivery form, choose the Delivery Locker Compartment Door No. Only free doors are offered.
4. Fill in the fields your property requires, such as Property No., Customer Name, Customer Mobile No., Customer Email Address and Rider / Driver Mobile No.
5. Press Open Door, check the details on the New Delivery Confirmation screen, then press Confirm.
6. When the door opens, place the parcel inside and close the door. The app shows that the drop-off is done.
7. If WhatsApp is enabled, press WhatsApp Customer to send the pick-up message. Press OK to finish.

When a resident collects, the app tells them the door has opened and shows Pick-up Done! once they close it.

Track Deliveries

1. Press the Delivery Lockers tile on the home screen.
2. Each row shows Created, Door No., To Unit, Customer Name, Customer Mobile No., Rider/Driver Mobile No. and Status.
3. Use Search and the date filter to find a parcel when a resident asks about it.

Parcels Without a Locker

The management portal does not have a separate parcel register for parcels held at the guard house. If your property does not have smart lockers, record parcel handovers the way your security team normally logs deliveries. For guard duties, see the Security Guard Guide.

Lost and Found

Lost and Found is a separate module that your operator switches on per property. When it is on, a Lost and Found tile appears on the staff home screen and a Lost and Found function appears in the app. What the page shows depends on your edition and version; if you are unsure how your property uses it, ask your operator.

Frequently Asked Questions

Why Does a Rider See No Free Doors?

All compartments are occupied by parcels that have not been collected, or the locker is offline. Check the Delivery Lockers list for old Pending parcels and remind those residents to collect.

When Is an SMS Sent Instead of an Email?

An SMS is only sent when the mobile number does not match a registered user, and a fee applies to that SMS; ask your operator how it is charged. Registered users receive the pick-up code by email instead.

Can Staff Start a Delivery for a Rider?

Yes. Press New Delivery on the Delivery Lockers page to open the delivery app, then follow the same steps as a rider.

How Do I Add More Compartments?

Edit the device under Settings > AIoT Devices > Delivery Lockers and change the Number of Doors, after your installer has added the hardware.

Where Is Lost and Found?

Press the Lost and Found tile. If it is not on your home screen, the module is not switched on for your property.

Related Guides

• xSERVA Campus Operations Overview
• Property Setup: Blocks, Units and Customers
• Visitor Flows
• Security Guard Guide
• The Resident App
• xSERVA Troubleshooting and FAQ