FoodServa and POSERVA · FoodServa and POSERVA: Point of Sale Manual
Payments in FoodServa and POSERVA are taken in the same payment panel at the Point of Sale and at an F&B table. You choose the payment method, enter what the customer pays, and the system works out the change, applies member and coupon discounts, and records the payment on the invoice. It is used by cashiers and supervisors at every sale.
| Method | Use It When |
|---|---|
| Cash | The customer pays in notes and coins; the system shows the Change |
| Card | The customer pays by debit or credit card on your card terminal |
| e-Wallet | The customer pays with an e-wallet or DuitNow QR on your own terminal |
| Bank | The customer pays by bank transfer |
| Fiuu | The customer pays online through the Fiuu payment page |
| Credits | A member pays from their prepaid credit balance |
| Points | A member redeems loyalty points against eligible items |
| Stamps | A member redeems stamp card stamps against eligible items |
If Partial Payment is turned on in your organisation settings for Point of Sale or Food & Beverages transactions, you can accept less than the full amount. The unpaid balance stays on the invoice as outstanding and appears under Receivables, where you can collect it later. If partial payment is off, the till only accepts the full amount.
The system checks that the coupon exists, is within its valid dates and has not reached its claim limit. Coupons are created by managers under Campaigns.
When a member is attached, their tier discount is applied automatically according to the rules in Settings > Member Discounts. The member card shows the Available Discounts for that member. When a coupon is applied, its details show the Coupon Discount Rules, including the Category Rules it covers.
Whether a member discount and a coupon can be used together is set by Allow stacked member and coupon discounts, in the Discounts section of Settings > System.
Some coupons also carry an Additional Discount taken off the net subtotal of the bill, sometimes with a minimum spend or a maximum discount. When it applies, it appears in the Breakdown as Invoice Additional Discount and is included in the Sum of Discounts.
Members buy credits through Credit Packages, which managers set up in Settings > Credit Packages.
Fiuu only appears when online payment through Fiuu is set up and turned on for your organisation. Ask your administrator to check the payment settings.
Attach a member first. Credits needs a positive credit balance, and Points or Stamps need the loyalty feature turned on and an item that can be redeemed.
The code may be mistyped, outside its valid dates, or already used up to its claim limit. Check the campaign under Campaigns.
Yes, if Partial Payment is turned on for that type of transaction in your organisation settings. The balance appears under Receivables until it is paid.