VYROX xSERVA Campus Operations · HomeServa, PropServa, SmartServa and SportServa: Campus Operations Manual
The xSERVA resident app is the web app that residents, tenants and members of a HomeServa, PropServa, SmartServa or SportServa property use to pay bills, register visitors, book facilities, report problems and open doors from their phone. It is part of the VYROX xSERVA campus operations family and is used by owners, tenants, family members, students and club members.
This guide is a map of the app. Each feature has its own step-by-step user guide, linked below.
Full steps are in Login. To change your password later, see Change Password.
If you are linked to more than one unit or property, press Select a Property or Select Customer Account to switch between them.
The bar at the bottom of the app has five tabs.
| Tab | What You Find There |
|---|---|
| Dashboard | Your home screen with quick access to the things you use most |
| Apps | Every feature your property offers, such as visitors, bookings and complaints |
| Accounting | Your bills and payments |
| Notifications | Messages and updates from the management and the system |
| Me | Your profile and password |
The Accounting tab lists your invoices. A red number on the tab tells you how many items need your attention.
To understand how your invoices and deposits are raised, see Invoices and Consolidated Invoices and Deposits and Payments.
| Icon | What It Does | Step-by-Step Guide |
|---|---|---|
| Visitors | Register guests, send them a pass by WhatsApp or Send via SMS, or Cancel Visitor | Visitor Management and Visitor Flows |
| Facility Bookings | Book courts, halls, BBQ pits and other facilities with New Booking | Facility Booking |
| Complaints | Report defects and problems to the management | Complaints |
| Suggestions | Send ideas to the management | Suggestions |
| Emergency SOS | Ask for urgent help from the guards or management | Complaints, Help Desk and SOS |
| Emergency Numbers | Call police, fire, hospital and your guardhouse | Emergency Numbers |
| Sub-User Accounts | Add family members or tenants under your unit | Sub-Users |
| Card Access | See and manage your access cards | Card Access |
| TukangMan | Book a handyman or home service | TukangMan |
| Contractor Service Applications | Apply for permission for renovation or contractor work | Your management office |
| Concierge Services | Request services offered by your management | Your management office |
| Marketplace | Browse and post items for the community | Your management office |
| Laundry | Scan a washer or dryer, pay and start it | Your management office |
| Management Account | Read the financial statements shared by your committee | Your management office |
| Meeting Minutes | Read minutes of committee and general meetings | Your management office |
Properties that run classes may also show New Class Booking, and some offer EV Charging Parking Lot Rental.
Depending on the hardware at your property, you enter with one of these:
Where lifts are linked to access control, your access also decides which floors the lift takes you to.
Me holds your profile. From here you can update your Profile Picture and details and press Change Password. Keep your Mobile Phone Number and email up to date so that visitor passes, payment receipts and notices reach you.
Manual payments stay as Pending Payment until the management checks your Payment Slip.
Your property decides which features are switched on, and some are only for owners or the main account holder. Ask your management office.
Use Sub-User Accounts in Apps. See Sub-Users.
Try Forgot Password first, then contact your management office. More answers are in xSERVA Troubleshooting and FAQ.