complaints
This is an old revision of the document!
Table of Contents
Management User Guide: Complaints
1. Introduction
2. Complaints
2.1. Add New Complaints
Go to Complaints > New Complaints > Fill in details > Add
Details include:
- Select Customer account
- Complainant
- Catagory
- Title
- Description
- Select Show to Public or Manangement only
- Attachment to upload evidance ( PDF, JPG or PNG format )
 |
 |
2.2 Acknowledge Process and Resolve Complaints
After New Complaints is filed , Goto Pending Acknowlegement page and click “Acknowleged”.
 |
After Acknowleged Complaints , management can see processing complaints in Processing page .
After management have resolved the complaints , Goto Processing page and click “Resolved”.
 |
Management can refer to previously resolved complaints as reference at Resolved page
 |
complaints.1735609252.txt.gz · Last modified: by yong