complaints
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Table of Contents
Management User Guide: Complaints
1. Introduction
2. Complaints
2.1. Add New Complaints
Go to New Complaints > Fill in details > Add
Details include:
- Select Customer account
- Complainant
- Catagory
- Title
- Description
- Select Show to Public or Manangement only
- Attachment to upload evidance ( PDF, JPG or PNG format )
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2.2 Acknowledge Process and Resolve Complaints
After New Complaints is filed , Goto Pending Acknowlegement page and click “Acknowleged”.
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After Acknowleged Complaints , management can see processing complaints in Processing page .
After management have resolved the complaints , Goto Processing page and click “Resolved”.
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Management can refer to previously resolved complaints as reference at Resolved page
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