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Management User Guide: Complaints

1. Introduction

2. Complaints

2.1. Add New Complaints

Go to New Complaints > Fill in details > Add

Details include: 1) Select Customer account 2) Complainant 3) Catagory 4) Title 5) Description 6) Select Show to Public or Manangement only 7) Attachment to upload evidance ( PDF, JPG or PNG format )

2.2 Acknowledge Process and Resolve Complaints

After New Complaints is filed , Goto Pending Acknowlegement page and click “Acknowleged”.

After Acknowleged Complaints , management can see processing complaints in Processing page .

After management have resolved the complaints , Goto Processing page and click “Resolved”.

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Table of Contents

Management User Guide: Complaints

1. Introduction

2. Complaints

2.1. Add New Complaints

2.2 Acknowledge Process and Resolve Complaints