Snooker King · Snooker King: Complete Operator Manual
This troubleshooting guide for Snooker King collects the quick checks that solve most day-to-day problems at the counter of a snooker or billiard centre: table lights that do not respond, tickets that do not print, missing buttons, table prices that look wrong, discounts that do not apply, bookings and sign-in. It also lists the keyboard shortcuts that speed up a busy shift. It is used by operators, managers and owners before they contact VYROX support.
Buttons appear by role and permission. For example Light On needs the Turn table lighting on permission, and Delete Slip needs Delete invoices & slips. Ask your manager to check your employee permissions. Count Up or Count Down is hidden if the table does not offer that game mode.
Check that the member is attached to the bill, their plan has an active discount under Settings > Member Discounts, any minimum spend is met, and the right option is chosen under Discount to apply. Countdown packages marked Exclude from member discounts never receive the membership discount.
In a multi-player game, a player whose session has ended but whose bill has not been taken shows UNPAID. Open the table and take that player's payment, or put it on Pay Later so it moves to Receivables.
Snooker King marks a Confirmed booking as No Show automatically once its end time has passed. The check runs while the Operations page is open and whenever the bookings list loads, so keep the Operations page open during business hours. To mark a guest early, open the booking in Bookings and press No-Show. See Table Bookings.
Reload the browser on the TV and turn off sleep mode on the TV player. If the address stopped working, someone may have pressed Reset URL. Copy the new address from Settings > Tables.
After five wrong attempts within five minutes, sign-in is paused for a few minutes to protect your account. Wait, then try again or reset your password.
Shortcuts work when you are not typing in a field.
| Key | On the Operations Page |
|---|---|
| Arrow keys | Move between tables |
| Enter | Open the highlighted table, or the Point of Sale if none is highlighted |
| Esc | Clear the table highlight |
| B | Open Bookings |
| 1 to 9 | Open a table by its position |
| Key | Inside a Game, POS or Payment Window |
|---|---|
| Enter | Process the payment or confirm |
| Esc | Leave the field, or close the window |
| M | Search for a member, or remove the attached member |
| U | Undo removing the member |
| S | Focus the item search box |
| I | Add items |
| R | Add a round |
| N | Focus the newest round's note |
| E | End the game or session |
| C | Apply or remove a coupon |
| D | Remove the last item from the POS cart |
| A | Select or clear all |
| P | Print (normal) |
| B | Print a thermal receipt |
No. It is a cloud system, so billing and payment need a connection. Keep a mobile hotspot as a backup for the counter.
Yes. One client account can hold several organisations and centres, and pages filter by centre. Owners can also compare centres in the Weekly Management Report.
Use Bug Reports in your user menu so the team receives your screenshots and details. See Dashboard, Owner App and Support.
Only validated e-invoices can be cancelled, and only within 72 hours of validation. See SST, Service Charge and LHDN e-Invoice.
Snooker King, Set Up Table Price, Create Table and Settings Table Rate are still available, but this manual is the current reference.