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Snooker King · Snooker King: Complete Operator Manual

AI Chat Assistant and Center Chat

VYROX Wiki · Updated 23 September 2026 · https://www.vyrox.com/wiki/snookerking-ai-chat-and-center-chat

Snooker King has two chat tools. Snooker King AI is an in-app assistant that answers questions about using Snooker King, such as how to settle a bill or where to find a report, and helps you raise a bug report or feature request when something is wrong or missing. Messenger is the centre chat window where staff read announcements, talk in the centre group chat and follow game chat rooms. Both are used by owners, managers and front-desk staff at snooker and billiard centres.

Before You Start

  • You need a staff, owner or organisation login at https://snookerking.com/app/ The assistant is not offered to member accounts.
  • The assistant answers questions for the centre you are working in, so pick the right centre first.
  • Messenger appears only on the Operations page, only after you select a centre, and only when the centre group chat is switched on for that centre.

Asking Snooker King AI

  1. Open your name menu at the top right of the screen.
  2. Press Ask Snooker King AI.
  3. The panel opens with a greeting and a few sample questions, such as "How do I set up happy hour rates?". Press a sample or type your own question in the box.
  4. Press Enter or the Send button. Use Shift and Enter for a new line.
  5. Wait for the reply. You can ask one question at a time; a new question can be sent once the current answer arrives.

The status next to the title shows Online or Offline. When the assistant is offline you can still ask. Your question is saved and answered as soon as it is back.

Attaching Screenshots and PDFs

A screenshot often makes a question much clearer.

  1. Press the attach button (Attach a Picture or a PDF) beside the message box, or drag a file onto the panel.
  2. Wait for the file to finish adding before you send.
  3. To drop a file you added by mistake, press Remove on its chip.
LimitValue
Files per messageUp to 4
Picture typesJPG, PNG, WEBP
Picture sizeUp to 5 MB each
PDF sizeUp to 10 MB each
Message lengthUp to 4,000 characters
Questions per personUp to 100 per day

History and New Chats

  • Press History to see your recent chats for this centre. Open one to read it, or press Continue to carry on where you left off.
  • While reading an earlier chat, press Continue This Chat to reply in it, or Back to Chat to return to the current one.
  • Press New Chat to start a fresh conversation on a new topic.
  • Press Close (or Esc) to close the panel.

Reporting a Bug or Requesting a Feature from the Chat

When the assistant decides that your question describes a genuine fault, or something the system cannot do yet, it shows a card in the chat: This looks like a fault worth reporting or This is not something the system can do yet.

  1. Press Add Screenshot and Report This Bug or Add Screenshot and Request This Feature on the card.
  2. The normal bug report or feature request form opens, already filled in from your chat.
  3. Attach a screenshot so the team can see exactly what you mean, check the wording and submit.
  4. The card then shows the report number, for example "Bug report #123 has been sent".

Note

The assistant never sends anything by itself. It only pre-fills the form, and you decide what is submitted. You can also use Bug Reports and Feature Requests in your name menu directly.

Switching On the Centre Group Chat

  1. Open Settings and choose the System tab.
  2. Under Group Chat, tick Enable Center Group Chat.
  3. Save the settings.

When it is on, the Messenger button (a chat bubble icon) appears in the top bar on the Operations page for that centre, and members can chat in the centre group chat on the mobile app. Untick it to hide the group chat.

Using Messenger

  1. Go to the Operations page and select your centre.
  2. Press the Messenger chat bubble icon in the top bar.
  3. The window shows your conversations on the left. Type in Search conversations to filter them.
  4. Select a conversation to open it on the right, type in Type a message and press Enter or the send button.
  5. Press Close or the X to close the window.
ConversationSectionWhat It Is
AnnouncementsPinnedAnnouncements published for this centre. Read only, you cannot reply here.
<Centre Name> Group ChatPinnedThe centre's group chat for staff and members, updated live.
Game roomsGamesChat rooms for games played at the centre, showing the number of players.

If the list shows No Conversations Yet, the centre has no group chat and no running game chats, and no announcement has been published for it.

Tip

On a phone, the conversation list and the open chat show one at a time. Use the back arrow in the chat header to return to the list.

Frequently Asked Questions

Why Can I Not See the Messenger Button?

Messenger shows only on the Operations page after you select a centre, and only when Enable Center Group Chat is ticked for that centre under Settings > System.

Can Members Use Snooker King AI?

No. Ask Snooker King AI appears in the name menu for staff, owner and organisation logins only. Members use the member portal and mobile app.

What Happens If the Assistant Is Offline?

The status shows Offline, but you can still send your question. It is saved and answered once the assistant is back online.

Why Can I Not Send a Second Question?

Each person can have one question waiting at a time. Wait for the current answer, then ask the next one. There is also a limit of 100 questions per person per day.

Does the Assistant Submit Bug Reports for Me?

No. It opens the bug report or feature request form pre-filled from your chat, and you review, add a screenshot and submit it yourself.

Related Guides

  • Snooker King Overview
  • Centre Setup
  • Member Portal
  • Dashboard, Owner App and Support
  • Troubleshooting and FAQ