Help Desk
The Help Desk module is intended to give property managers and building staff a single place to receive, assign and answer support requests from residents and tenants, instead of tracking them across WhatsApp groups and counter walk-ins. It is aimed at management offices that already run Complaints and Suggestions and want a separate channel for general enquiries and technical support. Please read the feature list below carefully: Help Desk is an early-stage module. Module licensing, the resident app tile, the management console menu entry and access control are in place, but the request register and reply screens are still in development. For a request and response workflow that is fully built today, look at the Complaints, Suggestions and Incident Reports modules.
The register is planned around these fields
Nurul Aisyah, B-08-11
-
Module licensingShipped
Help Desk is switched on or off per property from module settings, the same way every other module is licensed.
-
Menu entry, both sidesShipped
With it on, a Help Desk tile appears in the resident app feature grid and a Help Desk page appears in the management console.
-
Access control and attachmentsShipped
Reach is limited to management and staff account types, with the attachment upload facility available to system administrators.
-
Request receivedDrawn, not built
The register row is planned to open with its subject, requester and unit already attached.
Register list screen, still in development.
-
TriageDrawn, not built
Category and priority are set here, and the request is pointed at a desk rather than at a person who might be on leave.
Triage screen, still in development.
-
With the assigned deskDrawn, not built
Whoever is on that desk picks it up, and the request stays on the desk if the person changes shift.
Desk queue screen, still in development.
-
Reply to the requesterDrawn, not built
The reply screen is the piece still being built. Attachment handling underneath it already exists for system administrators.
Reply thread screen, still in development.
-
Resolved and closedDrawn, not built
The request closes against the desk that answered it, keeping the whole thread for later reference.
Closure screen, still in development.
Lane 1 of 5 in the planned route.
HD-2026-0091 High
Access card stopped working at the car park barrier
Nurul Aisyah, B-08-11. Access and cards, routed to the security desk.
Received, waiting for triage
Help Desk, as it would work
Scenes showing the intended use of this module in a Malaysian property.
Help Desk features
Everything included, in one place.
- Help Desk is a licensed module that can be switched on or off per property from the module settings
- When enabled, a Help Desk tile appears in the resident app feature grid and a Help Desk page appears in the management console
- Access is limited to management and staff account types, with an attachment upload facility available to system administrators
- The support request register is planned around subject, requester, unit, category, priority and assigned desk
- Please note: Help Desk is currently an early-stage module. The menu entry, access control, attachment handling and module licensing are in place, but the request register and reply screens are still in development
- If you need a working request and response workflow today, the Complaints, Suggestions and Incident Reports modules are fully built and cover most of the same ground
- Contact us for the current build status and expected release before including this module in a purchase decision
AI IoT Industry Solutions
AI-powered, IoT-connected systems built for every industry vertical
AI IoT Facility Booking
AI-optimized scheduling with IoT occupancy sensors for courts, pools and halls
AI IoT Class Scheduling
AI-powered class scheduling with IoT capacity tracking and automated instructor assignment
AI IoT Snooker Center
IoT-automated table lighting, AI billing analytics and real-time occupancy dashboard
AI IoT Gym & Fitness
AI face recognition, IoT RFID check-in, smart billing and IoT-connected trainer scheduling
AI IoT RFID Tracking
IoT RFID sensors for real-time asset tracking, AI stock alerts and cloud-based management
AI IoT Membership
AI-powered membership tiers, IoT access integration and automated loyalty rewards
