Concierge Services
Concierge Services gives residents, owners and tenants a front desk on their phone: request services, book amenities and facilities, arrange housekeeping or maintenance, and track each request through to completion. Staff work from the same request list, with notifications and a complete activity trail on every job.
Arrears and owner consent decide the request before a human does
Thursday 13 August 2026 / 5 requests on the register
Pick a service from the catalogue, pick who is asking, then raise it. Arrears, owner consent and the invoices are settled by the workflow, not by whoever happens to be on the counter.
Requests by state
Raised on approval
Audit trail, latest request
Sample catalogue and sample register. No request is raised, no invoice is issued and no payment is taken.
Concierge Services on screen
The management console, captured from the live product.
Concierge Services at work
What these features look like on the ground, in a Malaysian property.
Concierge Services features
Everything included, in one place.
- Management-defined concierge service catalogue, each service with its own deposit, charge and description
- Residents raise requests from the app, selecting a published service
- Full requester profile captured on every request: name, relationship (Owner, Tenant, Family, Others), IC or passport number, gender, date of birth, mobile and email
- Approval workflow with Pending Approval, Approved, Suspended, Rejected and Expired states
- Owner consent step when a tenant requests something that needs the landlord to agree
- Deposit and charge invoices raised automatically the moment a request is approved
- Electronic payment by FPX, e-wallet or card, with receipts issued and emailed automatically
- Charge-to-account option so residents settle with the monthly maintenance bill
- Automatic suspension when an account falls behind, and one-tap unsuspend once it is settled
- Automatic expiry once a service period ends, with no manual housekeeping
- Rejection with a mandatory reason, sent to the requester and kept on the record
- Refundable deposits released only after sign-off, with a full refund trail
- Complete per-request audit trail from submission to completion
- Search by name, unit, mobile or email, with paging and deleted-record recovery
- Multi-property support, so one office can run concierge across several developments
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