Complaints
The Complaints app lets residents submit complaints directly from the app, for common areas or for custom-added categories. Residents choose whether a complaint is visible to everyone or only to management. Each complaint moves through clear stages, from pending acknowledgment to processing to completion, and the "Outstanding (Days)" metric shows how quickly management is responding. Whenever a complaint's status changes, the resident is notified immediately.
Complaints duty board
Perbadanan Pengurusan Residensi Anggerik 5 still open, longest outstanding 9 daysDrag a case into the next lane, or focus a case and press the right arrow key. Tapping a case moves it on one stage.
Nothing moved yet. Outstanding days keep counting on every case until it reaches Completed, and that counter is what residents see too.
- Inside the 7 day response standard
- Ageing, 4 days or more
- Past the response standard
- Closed, days to close frozen
Every case carries the submitting unit and submitter, and opens that unit's account in one click in the live console. Sample register. Nothing is filed here and no resident is notified.
Complaints on screen
The management console and the resident app, captured from the live product.
Tutorial videos
Walkthroughs of submitting and resolving a complaint, in English.
Complaints at work
What these features look like on the ground, in a Malaysian property.
Complaints features
Everything included, in one place.
- Allow users to make complaints via the user app, with the management console showing the same queue in real time
- Enable complaints for common areas and custom-added categories
- Users can choose whether to show their complaints to everyone or only to the management
- Complaints status progresses from pending acknowledgment to processing, then completed
- Display 'Outstanding (Days)' to inform everyone about the performance of the management
- Users are notified immediately whenever there is an update on the status of their complaint
- Attach photo or PDF evidence to a complaint, viewable full size with its original upload timestamp
- Residents can like a publicly shared complaint, so management can see how widely an issue is felt
- Every complaint records the submitting unit and submitter, and links straight to that unit's account
- Search complaints by title, unit or submitter, and page through the list at your preferred record count
- Export or print the complaint register to PDF or Excel for the monthly committee pack
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