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Snooker King · Snooker King: Complete Operator Manual

Consolidated Invoices, Receipt Voids and Tips

VYROX Wiki · Updated 23 September 2026 · https://www.vyrox.com/wiki/snookerking-consolidated-invoices-and-receipt-voids

Consolidated invoices in Snooker King let a snooker or billiard centre combine many unvalidated sales into one invoice and submit it to LHDN MyInvois as a single consolidated e-invoice for the general public. The same part of the system also covers reversing money: refunding an Official Receipt, voiding a same-day Fiuu VT+ card payment with Void This Payment, and recording extra cash as a tip when several bills are settled together in Receivables. It is used by owners and managers who look after e-invoicing, corrections and outstanding bills.

Before You Start

  • LHDN MyInvois credentials must be saved for your organisation before any invoice can be validated. See Tax and e-Invoice.
  • Staff with the Operator role cannot unconsolidate an invoice. The button shows greyed out for them.
  • Refunding an Official Receipt is limited to the owner account. Other staff see the receipt but not the refund button.
  • Pay Together in Receivables needs a specific centre selected in the Revenues filter.

Creating a Consolidated Invoice

A consolidated invoice gathers every Unvalidated individual invoice that matches your current Revenues filters (centre, date and employee) into one new invoice.

  1. Go to Revenues and choose the centre and the date or date range you want to consolidate.
  2. Set the document category to Individual Invoices.
  3. In the status filter, tick Unvalidated only.
  4. Press Create Consolidated Invoice, which appears in place of the date range.
  5. A message confirms the new invoice number and how many invoices were consolidated. The list switches to All Document Categories so you can see both the new invoice and the individual ones.

Each individual invoice that was included changes to the status Consolidated. The new consolidated invoice starts as Unvalidated.

Tip

Check the date range and centre before you press Create Consolidated Invoice. Every unvalidated individual invoice in that view is included, and none can be picked out afterwards without unconsolidating the whole invoice.

Working With a Consolidated Invoice

Switch the document category to Consolidated Invoices and click the invoice to open it. A consolidated invoice is not a single settled bill, so some buttons from an ordinary invoice are hidden.

ButtonWhen It ShowsWhat It Does
Validate InvoiceStatus is Unvalidated and LHDN credentials are setSubmits the consolidated e-invoice to LHDN MyInvois
Cancel e-InvoiceThe invoice can still be cancelled with LHDNCancels the validated consolidated e-invoice
Unconsolidate InvoiceStatus is UnvalidatedRemoves the consolidated invoice and returns its invoices to Unvalidated
Edit Invoice, Edit Customer PaymentNeverHidden, because consolidated invoices cannot be edited

Validating the Consolidated e-Invoice with LHDN

  1. Open the consolidated invoice and press Validate Invoice.
  2. The Buyer Information window opens with the general public buyer details already filled in, as LHDN requires for consolidated e-invoices.
FieldValue Used
Buyer NameGENERAL PUBLIC
ID TypeNRIC
National ID000000000000
Tax ID (TIN)EI00000000010
AddressNA
  1. The details cannot be edited for a consolidated invoice. Submit to send it to MyInvois.
  2. The status changes when LHDN replies, the same as for an individual invoice.

For the meaning of each status and the cancellation window, see Tax and e-Invoice.

Unconsolidating an Invoice

Use this when a consolidated invoice was created over the wrong period, or when one of its sales needs its own e-invoice.

  1. Open the consolidated invoice. It must still be Unvalidated.
  2. Press Unconsolidate Invoice.
  3. Read the confirmation. It lists what will happen: the consolidated invoice is deleted, all its individual invoices go back to Unvalidated, and they become available for their own submission or a new consolidation.
  4. Press Unconsolidate Invoice to proceed, or Close to leave it untouched.

Warning

Unconsolidating cannot be undone. The consolidated invoice cannot be brought back from Deleted Bills, because its individual invoices were already put back. Once a consolidated invoice has been validated with LHDN, it can no longer be unconsolidated.

Refunding or Reversing an Official Receipt

An Official Receipt is the receipt issued when a customer pays against an outstanding bill. Click its receipt number badge on an invoice to open it. The window title reads Official Receipt followed by the receipt number, with Print, Send via Email and the refund button.

Snooker King no longer has a separate void button on an Official Receipt. A single refund action covers both cases: it returns the customer's money, marks the receipt Refunded and puts the invoice back to Outstanding so you can take payment again. The button shows which path you are about to use:

ButtonColourWhat Happens
Refund Instantly via FiuuGreenThe system voids the Fiuu payment at the source. The customer's money is back right away
Refund ManuallyAmberYou return the money yourself; hover over the button to see how

For Refund Manually, the hover note depends on how the customer paid:

Paid ByWhat You Do After Confirming
CashHand the cash back from the till
CardRun the refund or void function on your card terminal
e-WalletSend the amount back through the customer's e-wallet app
Bank transferTransfer the amount back through online banking
DepositReturn the amount to the customer's deposit balance
Member credits, points, stamps or tokensAdjust the member's balance in Memberships
Fiuu (not instant)Log in to the Fiuu Merchant Portal and finish the refund there
  1. Open the Official Receipt and press Refund Instantly via Fiuu or Refund Manually.
  2. The Refund Receipt window shows the Refund amount in RM, whether the refund is automatic or manual, and how long it takes.
  3. Check the Refund reason. It is filled in for you based on the payment method; type over it if needed. A reason is required.
  4. Press Confirm Refund, or Cancel to go back.
  5. The receipt now shows a REFUNDED badge and a note that the invoice is back to Outstanding.

Warning

A refund cannot be undone. Confirm the amount and the customer before you press Confirm Refund, and for manual refunds hand back or send the money only after the refund is recorded. Refunds to a card or bank through Fiuu can take 1 to 7 business days to reach the customer.

Older receipts that were voided before the refund change still show a grey VOIDED badge, and reprints of them carry a VOID stamp so the paper copy cannot be mistaken for a valid receipt. A voided or refunded receipt has no refund button.

For refunds on an ordinary invoice rather than an Official Receipt, see Invoices, Receipts and Refunds.

Voiding a Same-Day Fiuu VT+ Payment

When you take a card or wallet payment through Process via Fiuu VT+ App in the Fiuu payment window, a success screen appears once the terminal approves it. Under Done there is a Void This Payment button.

  1. If the payment was taken in error, press Void This Payment instead of Done.
  2. The message reads that the payment is being voided on the VT+.
  3. On success you see VT+ payment voided. and the payment window closes. The bill is not marked paid.
  4. If the void fails, the screen says the payment stands. The customer has been charged, so press Done to record the payment, then refund it from the Official Receipt or invoice as described above.

Warning

Void This Payment reverses real money on the customer's card or wallet and cannot be undone. Use it only immediately after the sale, before you press Done.

Tips When Paying Bills Together in Receivables

Receivables lists bills that are still owed. Where one customer settles several bills at once and hands over more than the total, the extra is recorded as a tip rather than change you have to account for.

  1. Go to Revenues, open the Receivables view and make sure a single centre is selected.
  2. Tick Pay Together on each bill to include. A bar at the top of the list shows how many bills are ticked and the total still due. Press Clear to untick them all.
  3. With at least two bills ticked, press Pay Together in the bar.
  4. In the payment window (titled with the number of bills, for example Pay 3 bills together), enter what was handed over under Cash, Card, e-Wallet and Bank Transfer. Enter each amount to the cent, for example 90.00.
  5. The summary shows what was handed over. If it is more than the total, it states the extra that will be recorded as a tip.
  6. Press Pay Together. The money is spread over the bills automatically, oldest bill first and cash first.
  7. The Combined Receipt opens, listing each bill, the tenders, the amount handed over and a Tip line. Press Print for a paper copy or Close to finish.
RuleDetail
Bills per payment2 to 30 bills, all at the same centre
Short paymentNot accepted; the button stays disabled until the total is covered
Tip limitThe tip cannot exceed the larger of the last bill's amount or RM 50.00
Repeat pressBills already paid are never paid twice if you press again after a dropped connection

Note

A single bill paid with Record Payment does not offer a tip. If the customer pays less than a single bill, the Record Payment confirmation lets you leave the balance owing or write it off and close the bill. See Checkout and Payments.

Tip

If the extra money is too large to be a tip, the payment is refused. Check the amounts; a large extra is usually a typing error or a separate sale.

Frequently Asked Questions

Which Invoices Go into a Consolidated Invoice?

Every individual invoice with the status Unvalidated that matches your current centre, date and employee filters on Revenues. Invoices already validated or included in another consolidated invoice are not picked up.

Can I Edit a Consolidated Invoice?

No. Consolidated invoices cannot be edited. Press Unconsolidate Invoice while it is still Unvalidated, correct the individual invoices, then create a new consolidated invoice.

Why Is the Buyer Shown as General Public?

LHDN requires consolidated e-invoices to use its general public buyer details, so Snooker King fills them in for you and locks them. A customer who needs their own e-invoice should have their invoice validated individually instead.

Where Is the Void Button on an Official Receipt?

It was replaced by the refund button. Refund Instantly via Fiuu or Refund Manually returns the money, marks the receipt Refunded and reopens the invoice as Outstanding, which covers what a void used to do.

What If Void This Payment Fails?

The payment stands and the customer has been charged. Press Done to record it, then refund it from the Official Receipt.

Where Do Tips from Pay Together Appear?

On the Combined Receipt as a Tip line, and in the payment record of the last bill in the group.

Related Guides

  • Tax and e-Invoice
  • Invoices, Receipts and Refunds
  • Checkout and Payments
  • Revenues and Reports
  • Staff, Permissions and Attendance
  • Troubleshooting and FAQ