FoodServa and POSERVA · FoodServa and POSERVA: Point of Sale Manual

FoodServa and POSERVA Overview

VYROX Wiki · Updated 23 September 2026 · https://www.vyrox.com/wiki/poserva-foodserva-overview

FoodServa and POSERVA are the VYROX point of sale (POS) systems for Malaysian businesses. FoodServa is built for food and beverage outlets such as cafes, restaurants, bistros and bars, and adds table ordering, a menu with options and add-ons, and kitchen slips. POSERVA is built for retail counters and shops, and focuses on fast checkout, stock control, purchases and receipts. Both run on the same VYROX platform in a web browser, so they share one set of items, members, payments, receipts and reports.

This page explains what each product does, who it is for, and where to find the step-by-step guide for each task.

Who It Is For

Owners and managers who set up items, prices, tax, service charge, printers and staff access, and who read the shift report and stock reports.
Cashiers and front-counter staff who ring up sales, take payment, run tabs and print receipts.
Service staff and kitchen teams (FoodServa) who take table orders, send them to the kitchen printer and settle the bill.

Key Modules

Module	What It Does	FoodServa	POSERVA
Point of Sale	Build a sale, add a member or coupon, take payment	Yes	Yes
F&B Ordering	Table cards, orders per guest group, kitchen slips, End Session	Yes	No
Menu	Menu categories and items with options, preferences and default add-ons	Yes	No
Items & Stock	Item categories, prices, tax mode, stock levels and minimum stock alerts	Yes	Yes
Combos	Bundles of items sold at one price	Yes	Yes
Running Tabs	Keep a customer's order open and settle it later	Yes	Yes
Purchases and Suppliers	Record supplier purchase invoices that add stock and set cost	Yes	Yes
Receipts and Printing	Invoices, Official Receipts, refunds, thermal printers and the Print Queue	Yes	Yes
Cash Drawer and Shift Report	Record cash in and out, count the drawer, print the shift report	Yes	Yes
Members and Loyalty	Member discounts, credits, points and stamp card	Yes	Yes

Open the web address your VYROX account manager gave you in Chrome, Edge or Safari on a PC, tablet or phone.
Enter your email and password and sign in.
If your business has more than one outlet, choose the Organization and Center you are working in. Sales, stock and cash are always recorded against the selected center.
The main screen is Operations. On a FoodServa outlet the F&B table cards appear here. The round buttons on this screen open the Point of Sale, Running Tabs, Add New Member and Settings.

Before You Start

Before your first sale, a manager should complete the setup below in this order:

Set tax and service charge defaults in Settings > Tax and Settings > Service Charges.
Create item categories and items in Settings > Point of Sale, or menu categories and items in Settings > Menu for FoodServa.
Add at least one printer in Settings > Printers.
Check the invoice and receipt layout in Settings > Document Designer.

Some Settings tabs appear only for users whose role allows them. If you cannot see a tab named in these guides, ask your owner or administrator.

Guides in This Manual

Items, Categories and Combos - set up what you sell.
FoodServa Menu Setup - menu categories, options, preferences and kitchen printers.
FoodServa Table Ordering - take orders at the table and send them to the kitchen.
Checkout at the Point of Sale - ring up a sale at the counter.
Payments and Discounts - payment methods, coupons, member discounts and rounding.
Running Tabs - keep an order open and settle it later.
Stock Management - stock levels, adjustments, stock counts and movements.
Purchases and Suppliers - record supplier invoices and item cost.
Receipts, Refunds and Printing - invoices, Official Receipts, refunds and printers.
Cash Drawer and Shift Report - cash movements, drawer counts and end of shift.
Tax and Service Charge Settings - SST, service charge and inclusive or exclusive pricing.
Members, Tiers and Member Discounts - register customers and give tier discounts.
Credits, Rewards, Stamp Card and Campaigns - prepaid credit, points, stamps and coupons.
Staff, Outlets and Activity Log - staff roles, outlets and the audit trail.
Troubleshooting and FAQ - quick answers to common problems.

For the older general POS page, see Point of Sales.

Frequently Asked Questions

What Is the Difference Between FoodServa and POSERVA?

FoodServa includes everything in POSERVA plus restaurant features: F&B table ordering, a menu with options and add-ons, guest groups and kitchen slips. POSERVA is the retail edition for counter checkout, stock and purchases.

Do I Need to Install Software?

No. Both products run in a web browser. You only install a small printer connector on the counter computer if you print to a local thermal printer.

Can I Run Several Outlets?

Yes. Each outlet is a center under your organization. Items, stock, cash and sales are recorded per center, and you switch centers from the selector at the top of the screen.

Does It Handle SST and Service Charge?

Yes. You set tax and service charge rates at organisation, center, category or item level, and each invoice shows the tax and service charge amounts separately.