FoodServa and POSERVA · FoodServa and POSERVA: Point of Sale Manual
Receipts and printing in FoodServa and POSERVA cover every document a sale produces: the invoice, the Official Receipt, the refund receipt, kitchen slips and the shift report. You set up thermal or office printers, choose which documents print automatically, design the layout, and reprint, email or refund any sale later. It is used by cashiers at the counter and by managers who set up the outlet.
To send items to a specific printer, set the printer on the item category or menu category. See Items, Categories and Combos and FoodServa Menu Setup.
In Settings > Document Designer you can turn on automatic printing for each document type:
| Setting | What Prints |
|---|---|
| Auto Print Invoice | The invoice, as soon as a sale is paid |
| Auto Print Official Receipt | The Official Receipt for the payment |
| Auto Print Proforma | The proforma bill when it is produced |
| Auto Print Slip | Transaction slips for credits, points or deposits |
| Auto Print Shift Report | The shift report at the end of a shift |
The same buttons appear on an Official Receipt.
When you refund an Official Receipt, the receipt is marked Refunded and the invoice goes back to Outstanding, so you can take payment again if needed. A Refund Receipt is produced, which you can print or email.
If your business is set up for LHDN MyInvois, invoices that need an e-Invoice show Validate Invoice. Press it to submit the invoice. An e-Invoice that must be withdrawn can be cancelled with Cancel e-Invoice while LHDN still allows cancellation.
The Print Queue shows print jobs waiting to reach a printer. Open the Print Queue tile to see the Pending Queue with each Job, Printer, Source and Created time. When the queue is empty, all jobs have printed. The same page lists the centre's Printers with their Connection and Paper Size.
Check that the printer is switched on and online, that the printer connector is running on the counter computer, and that the printer is Active in Settings > Printers. Then open the Print Queue to see whether jobs are waiting.
Yes. Open the invoice or Official Receipt, press Send via Email, type the address and press Send.
The invoice lists what was sold and the amount due. The Official Receipt confirms the payment received against it and carries its own running number.
Owner-level accounts see Change Date on an invoice to correct one that was recorded late. Other staff do not see this button.