FoodServa and POSERVA · FoodServa and POSERVA: Point of Sale Manual
Tax and service charge settings in FoodServa and POSERVA control how SST and service charge are added to every sale. You set a default for the whole organisation, override it for a center, and override it again for a category or a single item when needed. Each invoice then shows tax and service charge as separate lines. It is used by owners, managers and accountants when setting up an outlet or when rates change.
Rates are looked up from the most specific level to the most general. The first level that has a value is used. The Organization Default column in Settings > Tax and Settings > Service Charges shows the organisation rate each center falls back to.
| Level | Where You Set It | Example |
|---|---|---|
| Item | Tax (%) and Service Charge (%) on the item or dish | A bottled drink with no service charge |
| Category | Tax (%) and Service Charge (%) on the item category or menu category | All beverages at 6% |
| Center | Center-Level Tax and Center-Level Service Charge per product type | This outlet charges 10% service charge on Point of Sale |
| Organisation | POS Items & Combos (%) under the tax and service charge defaults in the organisation's details (Establishments) | 6% SST across the business |
A blank field means "use the level above". The fields show Use org default, Org default, Category default or Inherit as a reminder.
| Mode | What the Customer Sees | RM10.00 Item at 6% |
|---|---|---|
| Exclusive (tax added on top) | Tax is added to the price | RM10.00 + RM0.60 = RM10.60 |
| Inclusive (price includes tax) | The price is the final amount; tax is worked out from inside it | RM10.00, of which RM0.57 is tax |
On items the same choice is called Tax Mode, with the options Inherit from category, Exclusive and Tax-inclusive. The organisation sets its Default Tax Mode in its details under Establishments.
In Settings > Tax, the Suggested Sell Prices section lets you set a Gross Profit Target (%) for Point of Sale items. Categories and items can set their own GP Target (%). The target is used as a guide when you price items against their cost.
Invoices show Total Excluding Tax, the tax amount and Total Including Tax, with service charge on its own line. In Settings > Document Designer you can also turn on Display Tax / VAT Number, Display Tax Summary Table and Display Service Charge Summary Table.
Yes. Set the rate on each item category or menu category, or on a single item.
The invoice shows service charge and tax on separate lines according to your settings. Check the Breakdown on a test sale to confirm the result matches your tax adviser's advice.
Yes. In Settings > Service Charges, set Apply Service Charge to On for this center or Off for this center for each outlet.
No. Issued invoices keep their original rate. Only items added after the change use the new rate, so check open tabs and table orders if the timing matters.