VYROX Apps · PlanTask88, InstaClaim, AI Doctor and POS Printer Connector: App Guides
This page collects the most common PlanTask88 problems reported by technicians and admins, with the cause and the fix for each. PlanTask88 is the VYROX mobile app for planning site visits and checking in and out of tasks with GPS and photo proof.
| Symptom | Likely Cause | Fix |
|---|---|---|
| Card stays on Locating you… | Weak GPS indoors, or location turned off. | Turn on location, move near a window or outside, wait a few seconds. |
| Could not get your location | Location permission denied or GPS timed out. | Press Retry. If it still fails, allow location for the site in browser settings, or attach a proof photo. |
| Always out of range at one site | The project's map pin is in the wrong place. | Ask an admin to edit the project and move the pin, or press Use my location on site. |
| No GPS coordinates for this project | The project was saved without a position. | Attach a photo now; ask an admin to set the location. |
| Symptom | Fix |
|---|---|
| Start Task or Mark Completed stays grey | A photo is required because you are out of range or have no location. Take one. |
| Camera does not open | Allow camera access for the site in your browser settings. |
| Upload is slow | PlanTask88 shrinks photos first, but a weak signal still takes time. Wait; uploads are allowed up to two minutes. |
| Photo rejected | Use a normal camera photo (JPEG, PNG, WebP or HEIC). |
You have no plans in your account. Employees only see plans they created. Create a plan for today in Plans.
Complete the running task from the Dashboard before starting another.
The same project is in the plan twice. Remove one block with its cross.
Only the creator or an admin can change a plan.
A task was left running. Admins open Tasks, filter In progress or look for Auto-closed · not verified, and correct Ended at in Edit Task.
You are still signed in. PlanTask88 retries every few seconds and when your phone reconnects. Press Try again to check straight away.
The request did not reach the server. Check your signal and press the button again. Starting or completing a task twice is safe: PlanTask88 recognises the repeat and shows "That task was already started" or "That task was already marked completed".
| Message | Fix |
|---|---|
| Invalid email or password | Check the spelling, or use Forgot password? |
| Invalid or expired OTP | Codes last 10 minutes. Request a new one. |
| Too many attempts. Please request a new code. | Press Send OTP again and use the new code. |
| Email already registered. Try login instead. | You already have an account. Sign in or reset the password. |
| Cannot sign in at all | Your account may be inactive. Ask your admin. |
No. It reads your location only when you open Start New Task or Mark Task Completed, and saves it with that task.
If you lose signal while PlanTask88 is open you can still view task details already loaded on your phone, but starting and completing tasks needs a connection so the time and location are saved on the server.
Flagged means the task was started or ended outside the allowed distance. Auto-closed means nobody completed it and PlanTask88 closed it at the time limit.
Your company's PlanTask88 admin first. For system problems, contact VYROX support.