VYROX xSERVA Campus Operations · HomeServa, PropServa, SmartServa and SportServa: Campus Operations Manual
Deposits and payments in VYROX xSERVA let your management office request refundable deposits, record and verify every payment a customer makes, hold overpayments as customer advances, and control which payment channels are accepted and how they are checked. They are used by accounts staff, cashiers and property managers at HomeServa residential and condominium sites, PropServa managed properties, SmartServa smart campuses and SportServa sports clubs.
Customers pay through the user app (online gateway, e-wallet, card or manual transfer) or over the counter at your office. Each payment lands in General Ledger > Customer Payments, where your team verifies it before it counts as a receipt.
A payment processor is a bank account, e-wallet or point-of-sale terminal that receives customer money.
| Field | What It Means | Example |
|---|---|---|
| Payment Processor Name | The bank or wallet name customers will see. | Maybank |
| Account Holder Name | The name on the account. | Sri Damai Management Corporation |
| Account Number to Receive Customer Payment | The account customers transfer to. | 5123 4363 6660 |
| Alternative Account Number to Receive Customer Payment | An ID-based alias such as a MyKad or business registration number (BRN). | 202401012345 |
| Mobile Phone No. to Receive Customer Payment | A DuitNow mobile number, if used. | +60 12 345 6789 |
| Static QR Code for Displaying and Receiving Payments via Manual Transfer | A QR image shown to payers. | DuitNow QR |
| GL Account No. | Your own ledger account code for this processor. | 1010-01 |
Supported methods are split into Over-the-Counter via Staff Portal (for example QR Code, Manual Transfer, Cheque) and User App (for example Credit / Debit Card). Tick Applicable to All Projects Managing by This Management Body to share a processor across your projects.
To change or stop a processor, use Edit, Suspend, Unsuspend, Deactivate or Delete on its row.
Any method you leave unticked is marked Verified automatically when the payment is received. Most offices tick Bank Transfer and Cheque, because the customer uploads a slip that someone must match against the bank statement.
Use a deposit request to bill a refundable deposit, such as a renovation, access card or utility deposit.
The list shows each request with Deposit Request Type, Amount Due, Paid and Receivable.
Go to General Ledger > Customer Deposits. The tabs follow the life of a deposit:
| Tab | What It Shows |
|---|---|
| Pending Customer Payment | Deposit requests not yet fully paid. |
| Paid | Deposits you are holding. |
| Cancelled | Deposit requests that were cancelled. |
| Pending Refund Approval | Refund requests waiting for approval. |
| Pending Refund | Approved refunds waiting to be paid out. |
| Refunded | Deposits returned to the customer. |
To return a deposit, press Request Refund on the paid deposit, have an approver press Approve Refund, then press Refund, enter the Reference, upload the proof of payment and press Confirm Refund. See xSERVA Credit Notes and Refunds and Deposits.
Verified payments move to the Verified tab and receive a receipt number. Online gateway payments still being processed by the bank sit in Processing.
When a customer pays more than they owe, the extra is held as a customer advance and used against future invoices. Go to General Ledger > Customer Advances to see every advance with In, Out and Balance, or open one customer account and press Advances to see their Total Advances. Returning an advance is covered in xSERVA Credit Notes and Refunds.
Auto payment lets xSERVA use a customer's advance balance to settle a chosen recurring charge automatically when the bill is generated.
Its payment method is ticked in Customer Payment Verifications, so a staff member must press Verify before it counts as paid.
Yes. The invoice shows as partially paid and the balance stays outstanding until the next payment.
The extra amount becomes a customer advance. It can be used against later invoices or refunded on request.
Yes. Tick Applicable to All Projects Managing by This Management Body when you add the payment processor.