VYROX xSERVA Campus Operations · HomeServa, PropServa, SmartServa and SportServa: Campus Operations Manual
Tenancies and rentals in PropServa let a property manager take a lease from first proposal to a signed, in-force agreement, register tenants against units, and bill rent automatically by rental type. It is used by commercial and strata property managers, leasing staff and accounts teams who run tenanted units, rooms and parking lots on the VYROX xSERVA campus operations platform.
| Screen | Where It Lives | What It Is For |
|---|---|---|
| Proposals | Top menu, with the customer screens | Draft lease proposals waiting to become agreements |
| Agreements In-Force | Top menu, next to Proposals | Live leases, including those pending handover or move-out |
| Agreements Not In-Force | Top menu, next to Agreements In-Force | Expired, terminated or restated leases |
| Tenancy Agreements | Feature tile on the home screen | A shortcut into the proposals list |
| Rentals | Feature tile on the home screen | Tenants registered against units, with their tenancy details |
| Rental Types | Settings > Rental Types | The charge and deposit behind each kind of rental |
A rental type defines what a tenancy costs. Each rental agreement you register picks one.
A proposal is the first stage of a lease. It records the customer, the Property No., any Parking Lot and the Primary Contact Person.
Each proposal moves through these statuses:
| Status | What It Means | What You Do Next |
|---|---|---|
| Pending Approval | The proposal has been created and waits for a decision | Press Approve or Reject |
| Pending Account Opening Payment | Approved, waiting for the opening payment | Record the payment, then press Verify Payment |
| Pending In-Force Conversion | Paid and ready to become a live agreement | Press In Force so it appears under Agreements In-Force |
| In Force | The proposal is now a live agreement | Manage it from Agreements In-Force |
| Rejected | The proposal was turned down | No further action |
| Deleted | The proposal was removed from the working list | Kept under the Deleted filter for reference |
Agreements In-Force lists every live lease with its Agreement ID, Category, Property No., Parking Lot, Primary Contact Person and Lease End-Date. Filters at the top group the list by stage:
Actions available on an agreement:
| Button | What It Does |
|---|---|
| Amend | Changes the terms of the agreement; the change is raised as an amendment request |
| Renew | Extends the lease; raised as a renewal request |
| Add Unit, Add Room, Add Parking Lot | Adds more space to the same agreement |
| Add Customer | Adds another customer to the agreement |
| Suspend / Unsuspend | Pauses the agreement and restores it, for example during a dispute |
| Terminate | Ends the lease early, for example for Breach of Contract |
Agreements Not In-Force keeps the history of leases that no longer run. Each carries one of these reasons:
You can still open these agreements for reference, and Renew is available when a former tenant wants to return.
The Rentals tile holds the tenants who occupy each unit and links them to a tenancy agreement and rental type.
To update a tenancy later, find it with Search and press View or Change. Use Add to put another tenant on the same unit.
Once a rental is active, PropServa raises rental invoices automatically on each billing date using the charge from its rental type. The invoice covers the rental period and appears in the tenant's account like any other invoice, so the tenant can pay it in the resident app. You review and collect these invoices in the usual finance screens, described in Invoices and Consolidated Invoices and Deposits and Payments.
A proposal is a draft lease waiting for approval and the opening payment. Once it is paid and you press In Force it becomes an agreement and appears under Agreements In-Force.
Approving an amendment or renewal creates a new version of the agreement. The old version is kept for history with the reason Deactivated Due To Restatement.
Yes. Use Add Unit, Add Room or Add Parking Lot on the agreement to include more space.
The rent comes from the Charge on the rental type chosen for the tenancy. Change the rental type under Settings > Rental Types to change the price.
Tenants pay rental invoices in the resident app, under the Accounting tab. See Deposits and Payments for how payments are recorded.