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--- customer_accounts [2025/08/20 07:22] – [Q&A] jimmy
+++ customer_accounts [2025/08/21 08:22] (current) – [Q&A] jimmy
@@ Line 2: / Line 2: @@
 ===== 1. Introduction =====
-This guide provides a comprehensive procedure for optimising and improving property management operations by utilising the VYROX VIP Smart Integrated Property Management System, which was developed by VYROX INTERNATIONAL SDN BHD. VYROX VIP is a comprehensive suite of tools that is specifically designed for property managers, building administrators, and facility operators to effectively manage a variety of property administration-related tasks.
+This guide provides a comprehensive procedure for optimising and improving property management operations using the VYROX VIP Smart Integrated Property Management System, which was developed by VYROX INTERNATIONAL SDN BHD. VYROX VIP is a comprehensive suite of tools that is specifically designed for property managers, building administrators, and facility operators to effectively manage various property administration-related tasks.
 ===== 2. Customer Account =====
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 Go to **Customer Account > New Customer Account > Fill in details > Add **
-|  {{ :how_to_edit_customer_detail_1.svg |}} |
+{{ :how_to_edit_customer_detail_1.svg }}
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   - Gender
-|  {{ :how_to_edit_customer_detail_2.svg |}}  |
+{{ :how_to_edit_customer_detail_2.svg |}}
@@ Line 29: / Line 29: @@
 Please untick these 2 boxes
-| {{ :how_to_edit_customer_detail_3.svg |}}|
+{{ :how_to_edit_customer_detail_3.svg }}
 After that, Click "Add"
-| {{ :how_to_edit_customer_detail_4.svg |}} |
+{{ :how_to_edit_customer_detail_4.svg }}
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  go to **Customer Account ID**
-| {{ :1.svg |}} |
+ {{ :1.svg }}
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 **Step 2:**
-After click **Customer Account ID > Owner 1 or other owner**
+After click **Customer Account ID > Owner 1 or another owner**
-| {{ :2.svg |}} |
+{{ :2.svg }}
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-| {{ :3.svg |}} |
+{{ :3.svg }}
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-| {{ :4.svg |}} |
+{{ :4.svg }}
-| {{ :5.svg |}} |
+{{ :5.svg }}
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 click **Reset and via email Referring to step 4 in customer account part**
-| {{ :reset_and_via_email.svg |}} |
+{{ :reset_and_via_email.svg }}
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 **Why does the system say my email is already in use when I can’t find it in VYROX VIP?**
-Procedures:
+Go to **Customer Account > New Customer Account > Search The Email**.
-. Customer Account
+**Step 1:**
-. Click on the customer account and select the right three lines in the box.
+  - Copy the email address that you want to check.
+  - Customer Account
+  - Click on the customer account and paste at "Add an existing customer to this new customer account".
-. Choose the deactivate.
+{{ :q_a_customer_account_1_.svg }}
+*Note: If you have an active email in the system and want to change it. All you have to do is deactivate the customer account first.*
-. Click 'ok', refresh the page and click 'Continue' to deactivate the account.
+**QUESTION 2**
+ If the unit was occupied by the previous owner, now change to the new owner?
+**Step 1:**
+Procedures:
-|{{ :q_a_customer_account.svg |}}|
+  - Customer Account
+  - Click on the customer account and select the appropriate three lines in the box.
+  - Click the deactivate.
+  - To deactivate the account, click 'ok', refresh the page, and then click 'continue'.
+{{ :q_a_customer_account.svg }}
+*Note: After you've wanted to add the new resident. Please follow the steps in order, beginning early.*