Table of Contents

Customer Account

1. Introduction

This guide provides a comprehensive procedure for optimising and improving property management operations using the VYROX VIP Smart Integrated Property Management System, which was developed by VYROX INTERNATIONAL SDN BHD. VYROX VIP is a comprehensive suite of tools that is specifically designed for property managers, building administrators, and facility operators to effectively manage various property administration-related tasks.

2. Customer Account

The VYROX VIP platform provides a secure customer account system for property administration, allowing users to efficiently update profiles, manage invoicing, monitor visitors, and handle maintenance requests. Users are accountable for the precision and backup of their data. The platform strictly enforces utilisation terms, which include the prohibition of unauthorised software distribution and the restriction of commercial use. In general, VYROX VIP client accounts streamline and safeguard property administration for both residents and managers.

2.1 Create Customer Account

Go to Customer Account > New Customer Account > Fill in details > Add

Step 1:

Details include:

  1. Add Property
  2. Full Legal Name
  3. National Identification Number (e.g., MyKad/NRIC No.)
  4. Mobile Phone No.
  5. Primary Email Address (This is the “Username” for logging into PROPSERVA User App)
  6. Gender

Step 2: Please untick these 2 boxes

After that, Click “Add”

2.2 Edit Customer Account

If you want to edit the details

Step 1:

go to Customer Account ID

Step 2:

After click Customer Account ID > Owner 1 or another owner

Step 3:

click Edit

Step 4:

After filling in all the detail customer > Click save

2.3 Reset Password And Via Email

If you want to reset via email

click Reset and via email Referring to step 4 in customer account part

Q&A

QUESTION 1

Why does the system say my email is already in use when I can’t find it in VYROX VIP?

Go to Customer Account > New Customer Account > Search The Email.

Step 1:

  1. Copy the email address that you want to check.
  2. Customer Account
  3. Click on the customer account and paste at “Add an existing customer to this new customer account”.

*Note: If you have an active email in the system and want to change it. All you have to do is deactivate the customer account first.*

QUESTION 2

If the unit was occupied by the previous owner, now change to the new owner? 

Step 1:

Procedures:

  1. Customer Account
  2. Click on the customer account and select the appropriate three lines in the box.
  3. Click the deactivate.
  4. To deactivate the account, click 'ok', refresh the page, and then click 'continue'.

*Note: After you've wanted to add the new resident. Please follow the steps in order, beginning early.*