Differences

This shows you the differences between two versions of the page.

--- membership_management_system [2024/12/19 03:22] – [2.2. Membership Special Rate] yong
+++ membership_management_system [2025/01/14 03:43] (current) – [QnA] yong
@@ Line 1: / Line 1: @@
-======  Management User Guide: Membership & Membership Price ======
+======  Membership & Membership Price ======
 ===== 1. Introduction =====
 This guide is designed to help you seamlessly manage memberships and set pricing for your facility booking system. With a user-friendly approach , you’ll find it simple to handle member accounts, subscriptions, and billing efficiently, ensuring a smooth experience for both management and customers.
 ===== 2. Membership Management =====
+This section provides tools and insights to manage memberships effectively. From account setup to subscription management, you’ll have everything you need at your fingertips.
 ==== 2.1. Add Membership Plan ====
@@ Line 20: / Line 20: @@
 |   {{:booking_member_facility.png?nolink|}}  |
-Key notes!
+**Key Notes!**
 Add each day individually from Monday to Sunday to ensure maximum accuracy for system application, rather than grouping them as weekdays (Monday–Friday) and weekends (Saturday and Sunday).
@@ Line 28: / Line 28: @@
 |  {{:booking_membership.png?nolink|}}   |
 |  {{:booking_membership_newmember.png?nolink|}}   |
-==== 2.4 Select An Account & Billing Information ====
+==== 2.4 Select an Account & Billing Information ====
 **Existing Customer :** Can be search based on name , phone number or by catagory.
@@ Line 86: / Line 86: @@
   * Non-members : Can book up to 30 days in advance.
+===== QnA =====
+**How to see/find customer past membership details**
+In the case where customer membership is lost , the membership might be Expired ,Suspended or Deactivated.
+Go to **Memberships > Expired**
+|  {{:mqna1.png?nolink|}}  |
+Go to **Memberships > Suspended**
+Suspended membership can be unsuspended by clicking **More options > Unsuspend**
+|  {{:mqna2.png?nolink|}}  |
+Go to **Memberships > Deactivated**
+|  {{:mqna3.png?nolink|}}  |