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membership_management_system [2024/12/19 02:58] – [3. Membership Module Key Features] yongmembership_management_system [2025/01/14 03:43] (current) – [QnA] yong
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-======  Management User Guide: Membership & Membership Price ======+======  Membership & Membership Price ======
 ===== 1. Introduction ===== ===== 1. Introduction =====
 This guide is designed to help you seamlessly manage memberships and set pricing for your facility booking system. With a user-friendly approach , you’ll find it simple to handle member accounts, subscriptions, and billing efficiently, ensuring a smooth experience for both management and customers. This guide is designed to help you seamlessly manage memberships and set pricing for your facility booking system. With a user-friendly approach , you’ll find it simple to handle member accounts, subscriptions, and billing efficiently, ensuring a smooth experience for both management and customers.
 ===== 2. Membership Management ===== ===== 2. Membership Management =====
 +This section provides tools and insights to manage memberships effectively. From account setup to subscription management, you’ll have everything you need at your fingertips.
 ==== 2.1. Add Membership Plan ==== ==== 2.1. Add Membership Plan ====
  
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 |   {{:booking_member_facility.png?nolink|}}  |    |   {{:booking_member_facility.png?nolink|}}  |   
  
 +**Key Notes!**
 +
 +Add each day individually from Monday to Sunday to ensure maximum accuracy for system application, rather than grouping them as weekdays (Monday–Friday) and weekends (Saturday and Sunday).
 ==== 2.3. Add customer As Members ==== ==== 2.3. Add customer As Members ====
  
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 |  {{:booking_membership.png?nolink|}}   |      |  {{:booking_membership.png?nolink|}}   |     
 |  {{:booking_membership_newmember.png?nolink|}}   |    |  {{:booking_membership_newmember.png?nolink|}}   |   
-==== 2.4 Select An Account & Billing Information ====+==== 2.4 Select an Account & Billing Information ====
    
 **Existing Customer :** Can be search based on name , phone number or by catagory. **Existing Customer :** Can be search based on name , phone number or by catagory.
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 ===== 3. Membership Module Key Features ===== ===== 3. Membership Module Key Features =====
  
-1.** Timing & Pricing:**+**1.**** Timing & Pricing:**
   * Flexible options to set timing and pricing for memberships.   * Flexible options to set timing and pricing for memberships.
 Example:  Example: 
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   * Non-member: RM15 ( Monday to Friday ) ( 6am to 6pm)   * Non-member: RM15 ( Monday to Friday ) ( 6am to 6pm)
  
-2. **Booking Limits for Members and Non-Members:**+**2.** **Booking Limits for Members and Non-Members:**
   * Limit maximum booking hours for both member and non-member seperately.   * Limit maximum booking hours for both member and non-member seperately.
 Example:  Example: 
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   * Non-member: 1 hour booking limit per session   * Non-member: 1 hour booking limit per session
  
-3.** Sub-User Management:**+**3.**** Sub-User Management:**
   * Ability to add sub user to the principle account   * Ability to add sub user to the principle account
   * Example: A family can have one main principle account for the parents and multiple sub-accounts for their family members.   * Example: A family can have one main principle account for the parents and multiple sub-accounts for their family members.
  
-4. Customizable Booking Durations:+**4.** **Customizable Booking Durations:**
   * Separate booking duration settings for members and non-members.   * Separate booking duration settings for members and non-members.
 Example:  Example: 
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   * Non-members : Can book up to 30 days in advance.   * Non-members : Can book up to 30 days in advance.
  
 +===== QnA =====
 +**How to see/find customer past membership details**
 +
 +In the case where customer membership is lost , the membership might be Expired ,Suspended or Deactivated.
 +
 +Go to **Memberships > Expired**
 +
 +|  {{:mqna1.png?nolink|}}  |
 +
 +Go to **Memberships > Suspended**
 +
 +Suspended membership can be unsuspended by clicking **More options > Unsuspend**
 +|  {{:mqna2.png?nolink|}}  |
 +
 +Go to **Memberships > Deactivated**
 +|  {{:mqna3.png?nolink|}}  |
membership_management_system.1734577139.txt.gz · Last modified: by yong