Differences

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--- customer_accounts [2025/08/21 03:14] – [Q&A] jimmy
+++ customer_accounts [2025/08/21 08:22] (current) – [Q&A] jimmy
@@ Line 2: / Line 2: @@
 ===== 1. Introduction =====
-This guide provides a comprehensive procedure for optimising and improving property management operations by utilising the VYROX VIP Smart Integrated Property Management System, which was developed by VYROX INTERNATIONAL SDN BHD. VYROX VIP is a comprehensive suite of tools that is specifically designed for property managers, building administrators, and facility operators to effectively manage a variety of property administration-related tasks.
+This guide provides a comprehensive procedure for optimising and improving property management operations using the VYROX VIP Smart Integrated Property Management System, which was developed by VYROX INTERNATIONAL SDN BHD. VYROX VIP is a comprehensive suite of tools that is specifically designed for property managers, building administrators, and facility operators to effectively manage various property administration-related tasks.
 ===== 2. Customer Account =====
@@ Line 94: / Line 94: @@
 **Why does the system say my email is already in use when I can’t find it in VYROX VIP?**
-Procedures:
+Go to **Customer Account > New Customer Account > Search The Email**.
-- Customer Account
+**Step 1:**
-- Click on the customer account and select the appropriate three lines in the box.
+  - Copy the email address that you want to check.
+  - Customer Account
+  - Click on the customer account and paste at "Add an existing customer to this new customer account".
-- Click the deactivate.
+{{ :q_a_customer_account_1_.svg }}
+*Note: If you have an active email in the system and want to change it. All you have to do is deactivate the customer account first.*
-- To deactivate the account, click 'ok', refresh the page, and then click 'continue'.
+**QUESTION 2**
-{{ :q_a_customer_account.svg }}
+ If the unit was occupied by the previous owner, now change to the new owner?
+**Step 1:**
-After you've deactivated the account and want to add the new resident. Please follow the steps in order, beginning early.
+Procedures:
+  - Customer Account
+  - Click on the customer account and select the appropriate three lines in the box.
+  - Click the deactivate.
+  - To deactivate the account, click 'ok', refresh the page, and then click 'continue'.
+{{ :q_a_customer_account.svg }}
+*Note: After you've wanted to add the new resident. Please follow the steps in order, beginning early.*