CountServa · CountServa: Accounting and ERP Manual
Point of Sale
VYROX Wiki · Updated 23 September 2026 · https://www.vyrox.com/wiki/countserva-point-of-sale
Point of Sale in CountServa is a browser-based cash register for counter sales. Cashiers open a shift, ring up items, take payment by cash, card, e-wallet, Fiuu, bank transfer, gift card or member credit, and close the shift with a cash count. Every sale posts to your accounts and stock automatically. It is used by shops, cafés, clubs and service counters in Malaysia.
The sidebar group Point of Sale has five pages: Sell, POS Terminals, POS Reports, POS Analytics and End of Day.
Before You Start
Cashiers need the Point of Sale access right. Creating and editing terminals is for the owner or a manager.
Set up your items with prices, SST and barcodes. See Contacts and Items.
Go to Point of Sale > POS Terminals and press New Terminal.
Enter a Name and Code, for example "Front Counter" and "T1".
Choose the stock Location the terminal sells from.
Under GL Posting, choose the Drawer Cash Account. Cash tendered at this terminal posts here, so it must be a bank or cash account.
Optionally choose the Card Clearing Account, E-wallet Clearing Account, Fiuu Clearing Account and Gift-card Liability Account. A payment method appears at the till only when its account is set.
Tick Active and press Create Terminal.
Terminals post Per Receipt (Full Traceability). Use Edit, Deactivate or Activate on the POS Terminals list to change a terminal later.
Open a Shift
Go to Point of Sale > Sell. If you see No POS Terminal, a terminal must be set up first.
Enter the Opening Float (RM), the cash already in the drawer.
Press Open Shift. The header shows Shift Open with the shift number.
Make a Sale
Tap items to add them, or type in Search Items or Scan Barcode and scan.
Use the plus and minus buttons to change quantity, or remove a line.
To attach a business customer, use Search Name or TIN. To attach a member, use Search Name, Member No. or Phone.
Apply a Cart Discount, or enter a campaign code under Voucher and press Apply. A Member Discount is applied automatically for an eligible member.
Press Take Payment.
Choose the method. For cash, enter the Cash Tendered (RM) and CountServa shows the change.
To split the payment, press Add Payment and add another method.
Optionally enter a Tip / Gratuity (Optional). It is added on top of the sale total and not counted toward tenders.
Press Complete Sale. Print the receipt from the Sale Complete screen, then press New Sale.
A member with enough stamps can use Redeem Stamps for a Reward. The receipt prints as a Sales Receipt, or a Tax Invoice when SST applies, with your SST registration number.
Payment Methods
Method
Notes
Cash
Counted in the drawer at shift close
Card
Needs a card clearing account on the terminal
E-wallet
Needs an e-wallet clearing account
Fiuu
Online payment through Fiuu; needs a Fiuu clearing account
Bank Transfer
Customer transfers directly to your bank
Gift Card
Enter the Gift Card Code; needs a gift-card liability account
On Account
The customer pays later on an invoice
Member Credit
Stored value held by an attached member
Member Points
Points held by an attached member
Other Counter Actions
Park puts the current sale aside with an optional label, such as "Table 4". Retrieve brings it back, or Discard removes it.
Clear removes all items from the current sale after you confirm.
Cash In and Cash Out record cash added to or taken from the drawer. Choose the Counter Account, enter the Amount (RM) and a Reason, such as "Petty cash". They appear as Pay In and Pay Out on the Z Report.
No Sale opens the drawer without a sale. Each open is logged and counted.
X Read shows a mid-shift summary without closing the shift.
Refund a Sale
Press Refund.
Enter the Receipt Number, for example INV-000123, and press Look Up.
Set the quantity to refund on each line, or refund the full sale.
Choose how to Refund By.
Press Confirm Refund.
When your organisation has another user who can approve POS refunds, a second authoriser must approve. They enter their Authoriser Email and Authoriser Password, and the cashier presses Submit With Approval. Single-user organisations skip this step.
Gift Cards
Under Gift Card you can Issue New Card, Top Up a card or Void Card. Enter the Card Code / Number and amount. Voiding offers Refund Balance or Cancel (No Refund), and needs approve-level access to Point of Sale.
Close the Shift
Press Close Shift.
Count the drawer and enter the Counted Cash (RM).
Confirm. CountServa compares it with the Expected Cash and shows the Variance.
The shift's Z Report shows the opening float, cash sales, cash refunds, Pay In, Pay Out, cash tips, expected and counted cash, and totals By Tender Method. Any variance is posted as a journal to Cash Over/Short.
Reports
Screen
What It Shows
End of Day
For a Business Date: Gross Sales, Refunds, Net Sales, SST, Tips Collected, Cash Variance and totals By Tender Method
POS Reports
Daily Sales, Shifts (with X Read and Z Report links) and Tender Reconciliation showing the GL account and variance per terminal
POS Analytics
Sales by Hour, Sales by Item, Sales by Cashier and Loss-Prevention Signals by Cashier (refunds, no-sale opens and total variance)
Choose the From and To dates, or the business date, and press Apply.
Frequently Asked Questions
Why Do I See No POS Terminal?
No active terminal has been set up yet. The owner or a manager creates one in Point of Sale > POS Terminals.
Why Is a Payment Method Missing at the Till?
Card, E-wallet, Fiuu and Gift Card appear only when the matching clearing or liability account is set on the terminal. Edit the terminal and choose the account.
Do POS Sales Need an e-Invoice?
Walk-in sales to buyers with no TIN can go into the monthly consolidated e-Invoice. If a customer asks for their own e-Invoice, attach them with their TIN. See LHDN MyInvois e-Invoice.
Does POS Update My Stock?
Yes. Each completed sale reduces stock at the terminal's location, and a refund returns it.
Can I Refund Part of a Sale?
Yes. Look up the receipt and set the quantity to refund on each line.