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VYROX Very Intelligent Platform (VIP) · Very Intelligent Platform: Management Guide

Complaints

VYROX Wiki · Updated 10 January 2025 · https://www.vyrox.com/wiki/complaints

1. Introduction

This guide is designed to streamline the process of managing complaints. It provides step-by-step instructions for using the complaints management system, enabling you to track, resolve, and improve the overall experience for users .

2. Complaints

This section offers a detailed overview of the tools and features available for efficient complaints management. From logging new complaints to tracking their status and resolution, all functionalities are crafted to simplify and enhance your workflow.

2.1. Add New Complaints

Go to Complaints > New Complaints > Fill in details > Add

Details include:

  1. Select Customer account
  2. Complainant
  3. Catagory
  4. Title
  5. Description
  6. Select Show to Public or Manangement only
  7. Attachment to upload evidance ( PDF, JPG or PNG format )
2.1. Add New Complaints
2.1. Add New Complaints

2.2. Acknowledge Process and Resolve Complaints

After New Complaints is filed , Goto Pending Acknowlegement page and click "Acknowleged".

2.2. Acknowledge Process and Resolve Complaints

After Acknowleged Complaints , management can see processing complaints in Processing page .

After management have resolved the complaints , Goto Processing page and click "Resolved".

2.2. Acknowledge Process and Resolve Complaints

Management can refer to previously resolved complaints as reference at Resolved page

2.2. Acknowledge Process and Resolve Complaints